Hey everyone! My name is TiredTA, and I used to be a graduate teachers assistant, but I am now grad student currently working as the font desk receptionist for the advising office at a college. I get all kinds of rude, entitled, and plain out dumb students. It really is a miracle that they remember to breathe.
It also makes me shake my head to realize that they are getting college degrees. Not all of them are bad. But, I had a really rude student today.
It went down like this:
We have two ways of making appointments. A program on our kiosk or the online program students can access from home. We have been having technical difficulties with the latter and I have been having every student use it to catch any problems. There are NO other differences between the two programs.
Me (Typical perky and sweet self): "Hi. Can I help you?"
Her: "Yeah. I need to make an appointment."
Me: “Okay. Click on the Internet Explorer.”
Her: “I want to use the other system! It’s my last appointment!”
Me: “I understand, but could you please use the online one? I am trying to catch any technical issues we may have. It’s part of my job.”
Her: “Is it also part of your job to be rude?”
Me (Dripping with disgust): “Is it part of your job as a student to be rude?”
She shut up and used the online one.
Wish I could have had a better comeback ready. Oh, well.
In another story I ONCE had a student apologize for their behavior. ONCE. That was a good day.
May your customers be kind.