So the other day, I'm working on putting items on clearance. The paper given to me can get confusing, so the easiest method is to identify the collection the items are in and scan one of each style. The only scanners are located at the checkout. I make sure the other girl (let's call her Cookie, 'cause she's as sweet as one) who is working with me knows that I need her doing customer interaction so I can finish this task before my shift is up. So she's checking out a customer, and another one pops up and looks to be waiting impatiently. I ask if she needs any help.
"I need to check out," she replies.
"Oh, ok, well Cookie will help you as soon as she's done checking out this other customer." I reply cheerily. She is the only custy in line, and I am not going to open another register when corporate policy states that I am only to do so if there are 3 or more people waiting in line.
So I go back to my task, continuing to put items on clearance. Custy huffs and positions herself in line. She is item A for item B, with a receipt, and everything seems to be fine and dandy, until she says, "I want the sale price on the items I bought."
Cookie looks hesitant, because to get the discounted price, Custy should have had the coupon. The register can override it, but we've been told by the manager not to do it except under manager discretion.
I explain to custy, "In order to get the discount, we would need to scan a coupon."
"In the past, I've just been able to give my e-mail, and it was given to me." she huffs.
"I'm sorry, that's not the promotion that we're running right now."
"It's not a promotion, it's a sale!"
"No ma'am, the coupon was sent out through email and through the catalogue. We are not allowed to give the discounted price without the coupon."
"Well, then, I just want to do the return! And I want your name!"
"My name is GlitterSlinger, have a nice day!"
Custy, you're not going to call corporate. Even if you did, good luck remembering my name, or guessing how to spell it (it's foreign). I am happy to override the coupon for customers who are patient and nice. But for huffy-puffy people who think that I owe them something for shopping at my store? Try no.
Another custy had also come in while I was actually able to give assistance and wasn't covered clearance tags. I greet as I am trained, "Hi! Welcome to Glitter Heaven!"
"Who are we shopping for today?" (Custy is clearly not part of our target shopper range, so it must be for a gift) I reply. I should note that most customer absolutely love the way I become a semi-personal shopper for them.
"I'm just looking, thanks." Custy snaps back. I take the hint, but also know what my company wants to sell at the moment.
"Ok, well make sure you check out our new collection of glitter, it's in the front corner!"
Custy suddenly makes eye contact with me, "You know, you're being really aggressive!"
"I'm sorry you feel that way, ma'am. I'm just trying to be helpful!" I say in my best Disney Princess voice.
"Well, you should learn to take a hint!" With that, custy storms off out of the store.
They weren't terrible customers, but I am a cheerful person (think the "Have a Super Sparkly Day!" cashier from the Citi commmercial), and grumps can get me down. In both situations, I was following protocol and training, so I'm not worried about getting written up. I know that some people don't like having super sparkly days, but it is evened out by customers who come to my store to have a super sparkly day, and knowing that I helped.