So apparently I made some girl cry enough to want to quit. Why? Because I told her to 1) add some water to the meatballs before putting them in and to set the microwave in two 4 minute cycles rather than one 8 minute cycle so that you make sure to stir the meatballs midway (the water prevents the meatballs from burning). 2) I asked her to stop pulling the bread from the wrong direction (this store pulls from top to bottom, she was grabbing the freshest bread). 3) When a customer asked for a kids meal on flatbread, I vetoed that, because policy is that we are supposed to offer kids meals on white or wheat only, as they are the healthiest options and kids meals are supposed to be low cal and low fat.
I was told to basically quit trying to be so hardline and to just let the customer have what they want "because we rely so much on regular customers". But this ruins it for other Subways when they don't do what one Subway does!
And then I get to be the asshole for trying to follow procedure, which I'm told to stop doing because even the DM will say just to let the customer have whatever. WTF?