I work for a very large retailer. Every year this retailer 'rewards' exceptional employees with a banquet. The employees that are chosen to attend are picked based on their employee "score card" or through co-worker nomination. The last employee chosen from our store is where the meat of my story comes from.
The choice for our final candidate was between an employee nominated on call associate and a full timer with a near perfect scorecard.
On Call was nominated for the hard work she puts in in our department and sometimes in our store's office. Such work sometimes takes her away from selling tasks, she's commissioned like the rest of us, and her scorecard reflects that. But without her, our department would not run as smoothly as she often does supervisory tasks our department manager should be doing, i.e., doing the weekly processing of damages and returns and rtvs, stuffing bags and organizing the flow of gifts during gift with purchase events
Perfect Scorecard has been the bane of our existence since day once and for her entire tenure we have been filing formal complaints with HR. They've told us this is the only way they will be able to remove her with out fear of repercussion.
The ultimate shark, she literally runs in front of or pushes her way through coworkers to get to customers, she rings up holds that aren't hers, starts fights with customers and often refuses service, has called them cunts on her facebook account, made comments about coworkers on her facebook and makes remarks about coworkers to customers, sells customers things they don't need or ask for, lies to them about the products, sells them the wrong things, gives her store credit card to her mother and sister to use, returns things bought on her card with out proof of purchase so she receives full credit for the return, and is responsible for the bulk of returns we get. Leaving early and calling out to give herself a long weekend are also pretty common. The ultimate queen of CYA she is often the first to HR after she does something that will get her into trouble. All of these behaviors have been documented repeatedly to HR and have gotten our vendor to the point where they no longer want her at our counter
Perhaps the most shifty thing she does is her method of opening credits. Store only cards do not expire, but for some reason have an expiration date on them. In fact, the only way the account expires is if it remains unused for 2 years. She tells customers that their card is about to expire and to get a new card the custy must go through the credit application process. She tells them accounts close after 6 months and that it is only a point hit on their credit score. She's rung through accounts for people who know they have an existing and active account and want to know why she's processing another. "I only want you to get the new card discount."
When the nominations for this banquet began, it was made clear by our Department Manager that Perfect Scorecard would not be going as she was not an "employee in good standing."
Low and behold, and unbeknownst to our Management, On Call happened to be in the management offices when the store manager was discussing On Call and Perfect Scorecard. She said it was up to Department Manager, but that they weren't going to send an on call with a low percentage of credit apps versus a full timer who rang through over 100 applications. The look on her face when she realized On Call was within ear shot was evidently priceless.
Shortly thereafter Perfect Scorecard's years of customer, coworker, and vendor complaints mysteriously disappeared but for one recent one involving another vendor and having her number put into ringer mode all day. Simply "magical" Now she's an employee in good standing, and gets rewarded with a banquet!