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I don't think you'll lose your job over this. Your one manager did say they would back you up. I applaud you for that. That brat deserved it.

The Last Archimedean

Honestly, a day like that would drive me a bit loopy too. RHU is always a good place to blow off some steam.

NC Tony

Unfortunately we see it all the time. Customers demanding discounts for their own stupidity. What's the old saying? "Poor planning on your part does not constitute an emergency on my part".

Copy Center Dude

"I'd be glad to give you a 10% discount, but I will have to charge you both the whining and the bitching surcharges first. Your order is $5, with whining it is $10, add in bitching and we are at $20, with your discount the total comes to $18."

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