A Slave Goes Above and Beyond (A Few Rules)

Hi all, long time reader, first time poster and all that jazz.

I've posted a few times in the comments as Dhamp, so let's stick with that.

I haven't been directly involved in retail since before I went to University, but I am involved in it's Hyacinth Bucket-esque sister, "Procurement" (I'm on a hell-desk for context).

All that aside, I wanted to flag up a slave who went above and beyond for me today, with no prompting at all.

I purchased a copy of a popular OS online about 3 years ago, and, like a sensible person, promptly lost my license key, and, come hard drive change, couldn't reinstall Windows without it.

So I called up, got batted around on the phone system for what felt like a week, and then came through to the right department, irate, and looking at a large phone bill, and empty battery. The guy on the other end of the phone was absolutely stunning.

He persevered through the terrible line (he sounded like a modem more than once) and, although he couldn't help (as the purchase was locked to an email I no longer have access to, and they didn't have access to the information - it would have had to been automatically resent to the same email), and had to tell me I'll be splashing out £100+on a new license, news no-one can take well. I wrote it off, and moved on.

Roll on 20 minutes later, and I get a phone call from a blocked number. I angrily answered the phone (too much PPI cold-calling lately) and got the same chap from earlier. He and his supervisor had managed to get hold of my license key, and promptly provided it (probably breaking loads of rules, if not laws).

I felt this sort of service is something that needs recognizing, emulating, and praising.

--Dhamp

Comments

[Bored at the Bookstore]

Amen! Things like that give one hope for the human race?

[Bored at the Bookstore]

Oops. That question mark should have been an exclamation point. Drat.

[The Last Archimedean]

Just when I think my faith in humanity is gone forever, something like this comes along.

[AlwaysBeNicetoTechSupport]

I went through the same thing with Adobe Framemaker, and the software was purchased through my company. But, my manager didn't know that there were already several company licenses available (since we recently got acquired) and even the IT guy from the company helped her make the separate purchase (the incorrect way) of the VERY EXPENSIVE software. I emailed Adobe a few times and I did the online chat service, and got nothing. About to give up hope, my manager called Adobe support and within 10min of various questions about the original order, they were able to give her a product code.

BTW, Adobe does NOT put their product codes on the plastic jacket OR on the physical CD.

[CoG]

Hooray for that guy and his boss! For every 10 or 12 retail slaves who just don't give a shit, there's one of these, who will you help you out of a tight spot JUST BECAUSE.

[Nomnom]

My Adobe codes are all on a piece of paper inside the case. I managed to get like every Adobe program under the sun for only $500 or so through a school discount. Of course it's only a student license so I am not allowed to use it to make money, but damn that was a good deal.

[Jason Thorn]

It's a sad day when exemplifying the spirit of customer service means breaking the rules. That said, kudos to you, nameless IT support and your compassionate manager.