While out of town, I stop at the local Hurls drive thru early in the morning for a breakfast burrito combo. Everything at the speaker went well... Until I saw the price on the receipt. Every item in the combo had been entered separately, plus the hash browns were entered as the larger size without me asking for that. This caused it to be several dollars more than it should have been.
Now, it's early morning. Yes , I can a bit grumpy like anyone, but I was polite and pointed this out to the woman who took my order. She looked at me straight in the eye and said, "No, there is no combo for it."
Now this is a lie. The particular burrito I ordered isn't up on the menu board but is an option on the register. And yes, there is a combo option as well. The size choices for the combo are three buttons right below the individual burrito button, in blaring red and yellow.
Knowing this was not true, I called her out. "Are you sure? I've ordered a combo like this in the past."
She continued to assure me that no, there was no combo for it. After a few more gentle pushes that yes, it was, I finally had enough and pulled the "I worked here" card.
It was like I said a magic word and the combo option magically appeared on her register now! "Oh yes. I guess there is a combo option."
I got my food and correct change back before leaving, baffled and sort of angry at the service I'd just gotten. Was this woman telling this nonsense to other customers? Was she just not trained on the register or intentionally ripping people off? What really bugged me was that this was a shift manager that told me this! Shouldn't she know her register a little better than that?
Also, I know I was tired and I did my best to stay polite, but was I a crusty? I'd like to think I wasn't.
May all your custies be nice,