This woman walks in and goes up to me, asking if we had the brand called ‘Time’.
I said yes we do, what kind would she like?
She says ‘Short One Hundreds’.
Now, for those of you who don’t know anything about cigarettes, they come in 2 primary sizes. Short, which is also called ‘King Size’ and Longs, which are also called ‘100s’. This lady literally asked for Short cigarettes that are ALSO long at the same time.
I ask her if she meant short or long.
She says ‘Yes’.
Terah: …no, ma’am, do you want the short cigarettes, or the long cigarettes?
Woman: Oh! Short pack, please.
So I get her short pack and we go through a price list so she can pick something else out. She settles on 5 packs of Wave brand. After verifying that I got what she wanted, I ring her up, and she fills out a check. She then hands me her husband’s driver’s license.
Terah: Ma’am, this isn’t your license.
Woman: Yes, it’s my husbands, he’s on the account.
Terah: I’m sorry, but I need your license, as you’re the one who wrote the check and signed it.
Woman: Well here, use this!
She shows me a printed card that is clearly not government issued, and we can ONLY ACCEPT GOVERNMENT ISSUED AS VALID IDENTIFICATION.
By this point I’m getting so frustrated that I go back to my ‘real’ accent since I can’t keep up the southern one. (Long story on that)
Woman: Well, damn, let me re-write it and sign his name to it.
Terah: …let me go get my supervisor.
I walked off and got Shift Leader 2, who went up to deal with her. I stand in the back because I’m worried I’ll say or do something that’ll get me in trouble. As I stand there, I hear her mention that the price I gave her earlier didn’t seem right.
This bitch then throws a fit that I didn’t get her what she wanted!
She wanted FIVE packs of Time and FIVE packs of Wave!
Shift Leader 2 tried to calm her down, but she wouldn’t have it. I walked off for a minute to get a drink and try and calm myself down. When I get back up there and round the corner, the woman points at me and screams, "I don’t want to sound hateful, but that little stuck up northern bitch needs to learn to LISTEN!"
I just shouted back to her as she left, "Lady, not only was I born and raised here in the south, I can count and recite numbers in four languages. You need to learn to TALK."
Shift Leader 2 shook her head and I saw her put a check receipt in with my things. I asked her why did she take the check, and she said ‘Well, the lady had her driver’s license with her.’
And people wonder why I hate customers.