The retail establishment where I currently work is a store that takes not only a customer's email address for coupons, but also their full name, home address, and phone number to send catalogs and to do a little thing called "clientelling".
I was ringing up a custy who, when I tried to greet her when she walked in, gave me the usual "I'm just looking" in that "don't speak to me" tone we all know and love.
Normally, if someone has not shopped with us before, they are open to and appreciative of our help and service, being that it is a specialty store for a very specific niche of female clients and they really do need our help, as they come in having no idea what they are doing or how to even begin shopping there.
So, because of her reaction to me, I assumed she had shopped with us in the past and just wanted to get in and get out.
I ring her and ask for her phone number. We ask for this not only to add new clients into our database but also to pull up the accounts of existing clients.
She is immediately agitated and states: "What do you need my phone number for? I've never had to give my phone number before!"
I ask: "Have you shopped with us before?"
Custy states very matty-of-factly: "No."
Huh.--Former Grocery Slave