I still work at the call center for the famous cable company I mentioned in my last post, and while I thought my coworkers at DD's were the dumbest people I had ever met, I was so very wrong. Instead of a longer story, I'd like to share some of the stupider things that have happened there so you all can have a quick laugh at the expense of my sanity:
1. I send out an email stating I will be unavailable until further notice due to managerial duties. Not even five minutes later I get a response to that very email, asking if I'm available. This happened two days in a row with the same representative. I had to actually respond and say "I'm sorry, but please read the below email. I will be unavailable until further notice.
2. We use different programs which require logins with usernames and passwords. Sometimes reps lock them out, and I must reset them. One day (actually, the same rep as in the previous number) needed a login reset. I give him the new password, and he responds it is not working. He states that he kept trying the old password and not the one I provided him. I had to take, no joke, about five minutes to explain why the old password did not work and why putting in that password locked out the account.
4. Similar to number one, I send out emails that I am unavailable and representatives still call my phone nonstop. They then email me and ask why I am not answering my phone. When I forward the email sent out to them, they say "Oh, I didn't realize that meant now" or "I didn't see that." They get about ten emails a day, and you seriously didn't see that one email? Oh, and I get about 2,000 emails a day, and they get upset if I miss one of their emails.
5. I work part-time and leave at noon daily (due to my school schedule--I have had this schedule since I started working here over a year ago) and send out emails saying so. Sometimes I leave a little later, around 12:10 or so, and if someone calls I will answer saying I can no longer assist due to the time. They always ask why and ask if I can just squeeze one thing in for them. I will always respond no. You don't see me asking you to stay late to squeeze in one or two more calls, do you? Concurrently, I am off on Fridays and the whole office is aware of this (and again, I send out an email on Thursday stating this) and yet, representatives still email me on Friday for assistance with a myriad of things.
I just can't with these idiots.
I hope you got some sort of laugh from these!