I'll have you know that as I'm sitting here typing, I've got not one, but two jack and coke's sitting in front of me. It was that kind of day.
I work at a "luxury" bowling alley doing lane transactions, reservation maker, and shoe giver-outer.. to put it very simply.
Now since for the rest of this week, as well as last week that the school has been out, we've been extremely busy, and both us as slaves and them as customers have been equally stressed. I do believe that today was the absolute worst day I've had there in over a year and a half-ish. Maybe even 2 years. We were booked with reservations and walk-in customers from noon until about 8pm. There were a few lanes that became available due to kids losing steam and whining to go home, so I was able to let a few of the walk-ins bowl, but on restriction. They were told up front that they could absolutely play one game, but MAYBE play a second round, if they finished bowling with enough before the next reservation came in for that specific lane.
Here are some conversations that made me consider stapling my hand to my forehead due to the dramatics:
1) These two girls about age 10 came up to my desk and asked for a refund, because our photo booth ate their $3. I told them that I need to get the manager to be able to do that, so I grabbed the phone and dialed to his office in back. No answer. So I turn around to leave my desk area to search for him, and there's a large blonde beast-woman (LBBW) staring at me with what looked like an eye-twitch from glaring at me so hard.
Before I get to ask her if she needed help with anything, she very loudly says "You! My daughters just told me that you REFUSED to refund their money!"
Me: "I was just-"
LBBW: "They worked very hard to earn that money, and you won't give it back to them! You need to learn some manners and quit being so rude!"
Me: "Ma'am, I was just going to go loo-"
LBBW: "I think you better find your manager!!!"
Me: *happily walks away ignoring the eyes burning holes in the back of my head*
I didn't find the manager in his office, and by the time I got back to the front of the store, the manager standing at my desk, staring at me and obviously trying not to laugh. He'd already taken care of LBBW, and sent her on her way with the offending $3. We didn't even have to say anything to eachother. Just a simple synchronized eye-roll worked just fine.
2) This customer was one of the few that I let bowl without a lane reservation, but he was NOT guaranteed enough time to play two games with his family due to us being so fully packed with reservations. After his first game, he comes up to my desk and asks to pay for a second game. I check my upcoming reservations list, and see that the next party coming in to take his spot is arriving within 15 minutes. I shall call this gentleman... RudeSonofabitch (RS).
Me: "I'm very sorry sir, but unfortunately there isn't enough time for you to have one more game. Our next reservation is due in 15 minutes.."
RS: "Unacceptable. You made us wait for our lane already, and the lane kept breaking!" (He waited 5 minutes, and the lane got stuck once because his brat threw multiple balls at once and got the lane stuck)
RS: "I was here first! After all this trouble you've caused me so far, you'd think you could be more willing to help me!!"
Me: (I just want this guy out of my face, as he's getting progressively louder and ruder.. I check the wait list again and mentally rearrange some parties.. the one coming for his lane was gonna end up waiting an extra 30 minutes due to this asshole. But I had to do it. So I said..) "Okaaaaay. So we are going to make several families that have been patiently waiting wait even longer, thanks to you." *rings up total* "That'll be $xx.xx"
He paid without saying another word. I did notice he looked a bit sheepish. But whatever, the people that were forced to wait were really chill and just had a few drinks while waiting. Rock on.
3) This is my last and most irritating story for today. Dear Jack as I mentioned at the beginning is making is harder for me to type. This happened one hour before I was scheduled to leave.. and 7 hours into my shift. Today sucked. I was in no mood to be treated as a chew toy any longer. This lady right here was the 5th to try to get into it with me because of how busy we were. (It's obviously my fault that we're so busy. I felt like I had "BERATE ME" written on my forehead)
Same story as Number 2 here. They were promised 1 full game, MAYBE a second if there was time. There was not. I told the 13 year old son that came up and asked for a second game (WHY do parents send their kids to me to beg for more games? And not even with money -we are prepaid--guests know this-. My coldass heart has no room to be wheedled into making excuses just because you slave-drive your child into buttering me up. Getthafuckout.)
SO the mother then comes up to me with 3 children and a cowering husband in tow. This mother's name is SATAN.
SATAN: "Excuse me. I want another game." *In a thick German accent*
Me: "As I told your lil' guy here, there's unfortunately not enough time. I'm sorry."
SATAN: "You know what. I saw your company on tv, advertised. This is what drew me in here today."
Me: "That's wonderful! However, we will need to use the lane you were just on rather soon here, so-"
SATAN: "Your boss on tv seems like a nice guy. But I do not think he should be promoting this location so highly. You as well."
Me: "Excuse me?"
SATAN: "Yes. We drove 40 minutes to get here, and now you are telling me that my family can not have fun here! I would feel bad for your boss on tv if he were to come in here and see how poor you all are at service."
SATAN: "Well what can he do for me that you can't? What are you going to do to make this right for me?"
Me: "Ma'am, I'm offering my sincere apologies. I'm not sure what you're expecting of me." (Now I just look at her, because she's glaring at me. I kinda shrug my shoulders like "what else can I do now? You don't want the manager..")
SATAN: "No. You aren't sorry. No way do I believe you."
Me: "Whatever. Excuse me." (THAT did it. The combination of me being exhausted, and being sick of being bitched at that I'm denying people their fun just turned off my "LIKE I GIVE A RAT'S FUZZY ASS" button.)
I walked right past her and got my General Manager that was standing a few feet away talking to a co-worker, grabbed him by the sleeve and hauled him to SATAN. I then dug in my purse hidden by my desk for a cig, and went outside and tried to calm down.
So today sucked. Can't wait to do it the next two days in a row all over again! (Fuck you, Break at local schools)
That's it for today kids. I'm sure I'll have more to cry about another day. Don't we all... Stay strong ya'll.