Background Story: A few months ago I made a bad decision to attempt to torrent, and I learned my lesson haven't touched it since. A friend was walking me through it since it was my first time. I'm tech savvy so I look through every single option when downloading every program to make sure I get just the program and no add ons. Needless to say, the program put unauthorized changes onto my laptop which I was not happy with.
I immediately stopped, uninstalled it and attempted some form of damage control to get my settings back. I was unsuccessful and did a System Restore which didn't work so I was forced to reset to factory settings. I put everything I had onto a USB and my laptop was finally put back in order.
Few Months go by....
I had an anti virus program which was lost when I had to wipe my computer. I wasn't sure if I would be able to get it back with the code so I didn't bother calling in. I found some software to use in the meantime which worked well. Today out of boredom and curiosity I decided to see if I could get my other software back. So I called Norton Tech support.
Canadia: Hi how are you today?"
Tech: I am well, how can I help you today?
Canadia: I had to wipe my laptop a few months ago and I lost my anti virus I had with you guys. It was for a year of protection is there anyway to get it back?
Tech: Yes [sends me to screen share and proceeds to download it for me]
Unfortunately, I wasn't sure if I had the right Norton account because sometimes I buy protection for 3 PC's or my mom will. We found out I would need to log into my mom's account. He then asked if I could hack into my mother's e-mail account to reset the password. I told him I had no idea what her password was, I'm sure she wouldn't have minded if I did know her password, but still that's a bit invasive, and I would have done it by screen sharing with a complete stranger.
Canadia: I'm sorry I don't have her password, I'll call back later when she gets home if I have any issues downloading it. Thank you for your help.
Tech: Why did you uninstall it in the first place?
Canadia: Something happened with my laptop a FEW MONTHS (see keywords) back, and I had to do a factory reset to get it working again so when I did it completely wiped out any programs and documents I had stored on it.
Tech: Oh! I can fix what's wrong with your computer. [He then proceeds to go through MY PERSONAL FILES and through my Hardrive on my laptop]
Canadia: What the hell! [I hung up and turned off my laptop to prevent him from going deeper into my computer.]
I know I was screen sharing, and there's warning signs that the person will have full access to your computer and I may be overreacting but to me just going through a customer's personal files, and hard drive is unacceptable.