He said, "It's a craft store, everyone is nice!"
THE HELL THEY ARE! Now, onto my stories:
Some 411: We were, at the time, having a sale on spring/summer flowers, they were buy one get one free. The way our computer does that is takes the item price which is originally $6.99, but the computer changes it to $6.98, and they will all ring up like that until you hit total, then it divides $6.98 in half, and charges you $3.49 for each flower, so essentially, you don't get anything for free. This isn't necessarily relevant to this story, but it will be later.
This lady, who shall be called Two Face, because she was real sweet and nice one second, then fucking flipped on me in another second.
So, I'm ringing up her Gold Leaf packet, which was $9.99. Then she had 4 sets of the buy one get one flowers. I accidentally rang up one too many, so, she was charged for 5. she had a coupon of 40 or 50% off one item. I totaled it and told her the amount, and she furrowed her brow and said 'Why is it so much?"
Well, you got the gold leaf and your coupon took $-.-- off, and then your flowers were buy one get one free, so...
She swiped her card and then the receipt printed, and I always say in a rather cheery voice "Here ya go, have a nice day!"
She took it too swiftly from my hand to just be taking it; she was out for blood as to why she had to pay so much. She threw her receipt down and said, "WHY is it SO much?"
When I was looking it over, I noticed I charged her one too many. Here's the conversation:
Two Face: God, this is stupid.
ME: Do you need this receipt back? [I had to do a return for the one she was charged]
Two Face: Of course I need MY receipt back!
ME: Then I'll need to see your Driver's License.
Two Face: (she violently reaches into her purse for her wallet, bitching constantly) I don't see why *I* have to give you MY ID for something that was your mistake. God.
ME: I'm sorry, it's just store policy. (I type all her information in)
Two Face: It's stupid that I have to give you my information because of your screw up! This isn't a hard job!
ME: (getting a harder tone now) I said I was sorry.
Two Face: You don't need my ID anymore.
She reached over onto my register and took her ID back and violently put it back in her purse and closed it.
ME: You paid with your card, so, your going to have to slide it again to get the credit.
Two Face: (slides her card without a word)
ME: Alright, there ya go. (hands her receipt)
Two Face: (in a genuinely sweet tone) Thank you! You're so sweet for doing that for me!
Really? Seriously? You stood there and bitched me out over $6.98, made me feel like a fucking imbecile and then you totally flip and act all sweet? WTF?
Last year or so, We had a deal on Scrapbook paper, buy two get one free. Same deal as before. Now, we have a deal with our member's card that if you spend enough money in there, you get a $10 certificate sent to you that you can spend on anything, on any amount, and if you do it right, you can even get your purchase for free.
This lady will be called Paper Lady, for short.
Paper Lady got two packs of paper that were $3.99, and then she got another pack that was 4.49, I believe. The point is that they were not the same price. I ring up Paper Lady and she hands me her $10 gift certificate, which I scan. Then she owes me like $1.40.
The whole time she's turned her eyebrows in and looking from her wallet to the little credit/debit machine that tells you the prices/total. She reluctantly hands me the money. After she leaves, I get a few more customers. she comes back in, here is the convo that followed:
ME: Is there something wrong?
Paper Lady Yes, I don't see why it came out to be that total. I shouldn't have had to pay that much.
ME: Let's see here, (I whip out the ad by my register) we have a sale going on, buy two get one free. It made each of your packages of paper $-.--. But the way our register does it, your $10 rewards certificate came off first, then the scrapbook deal did it's thing.
Paper Lady: I just don't see why I had to pay so much.
ME: (I explain again, but changing it so maybe she will get it.)
Paper Lady: (Pauses for about a minute) I'm sorry. I just don't see why I had to pay so much.
ME: (I'm getting fed up, I call the manager, who happens to be a complete doormat/push over. Her mentality is just make them happy and get them out of the store. I wait for her to arrive, explain the situation. PushoverMOD grabs the calculator and does the figures.)
PushoverMOD: It's right, that's the way our register's do that, there's nothing we can do to change that.
Paper Lady: I'm sorry. I just don't see why it is that much. it looks like I wouldn't have had to pay that much if I hadn't used the $10 certificate.
PushoverMOD: Alright. Open your drawer.
PushoverMOD: Just open it. You're going to do a return.
ME: (I open my drawer)
PushoverMOD: Now give her the $1.45 back.
PushoverMOD: Just do it.
ME: (On the verge of tears, because I am PISSED. No way is that right.) I have NO IDEA what YOU are doing. (I hand the lady her money.)
Later, PushoverMOD tells me, "I just wanted to make her happy and get her out of the store."
She then asked me if I needed to go to the back, and I did. I was livid. I get so fucking sick and tired of a customer just throwing a fucking fit and getting whatever the hell they want.
This lady comes to my line, and she has several frames she's returning. FrameLady is what we'll call her.
FrameLady: I need to return these frames.
ME: Do you have your receipt?
FrameLady: Yes. I am returning them because every frame I have bought from here has a scratch or nick on it. like here and here. (points at them, obviously)
ME: (I go through the whole 'do u need ur receipt back, yada yada.' She goes to get the frames she wants.
FrameLady: here, but can I inspect them first. let me see your scissors.
ME: I'll have to do it, I could get in trouble if I give you the scissors. (Not true, I just didn't think it was polite to just demand my scissors. She goes to snatch the scissors from me, and I jab a little too hard, and it slightly touches the frame.)
FrameLady: *gasp* WHY DID YOU DO THAT? *nervous/pissed laugh* NOW EVERY FRAME IS MESSED UP! THERE ISN'T ANOTHER GOLD FRAME! I HAVE AN ART SHOW TOMORROW, AND NOW THE FRAMES WILL BE MESSED UP! YOU CAN'T HAVE SCRATCHED FRAMES AROUND ART WORK!
ME: I'm sorry, but I don't see a scratch.
FrameLady: I can't believe you did that! I am never buying frames here again.
Of course, a week later, I saw here in there again, and several times since then.
The whole time, I'm thinking, "It's about the art work, not the frame..."
Alright, I'm done ranting.