It was a day from HELL! FROM HELL, I TELL YOU!
Right off the bat, we had a drive off of $41, and now the manager is threatening to take it out of our paychecks if it keeps happening.
We used to have this nifty little system set up. If you wanted to fill up your tank, you LEFT SOMETHING. Like a Credit Card, a Debit Card, Car Keys, Spouse, Child, Lung, Kidneys… I don’t care WHAT you left, so long as you WOULDN’T LEAVE IT BEHIND. I preferred they left a spouse behind, but that’s just my irrational mind.
However, customers decided they wouldn’t be having that shit and complained to corporate about how we didn’t trust them, they didn’t like leaving things in, so corporate came down and said ‘NO MORE COLLATERAL’. If a customer wants to fill up, they will come inside, we can then turn the pump on, and because we now have them on camera, if they drive off, we aren’t responsible.
WE ALL FOLLOW THIS RULE. Well, NOW they’re seeing their error, and now it’s back to prepay only. Oh, you want to fill up? You don’t know how much it will take? Not my problem anymore, corporate needs something new to fuck us up the ass with and this will be it in a few months. Give me enough money to cover it, and come back in for your change. Oh, wait, you don’t want to come back in? Sorry. PREPAY ONLY!
I was in the window through this, in 100 degree heat, no air conditioning. Just a parade of stupid all fucking night. “Would you like a bag? Or a receipt?”
Terah: “Okay, here’s your stuff.”
Crusty: “WHERE THE HELL IS MY RECEIPT?!”
Terah: ABOUT TO BE CRAMMED UP YOUR ASS, IDIOT!
Crusty: “How can you be so cheerful when I just lost $500 in the casino?!”
Terah: "Maybe because I’m not the one stupid enough to go in there?"
Or this one which took the cake tonight. A regular came in tonight. He wanted a cigar, so PJ sells him one. He asks if he can use the cigar cutter that we keep for customers, and she and I look for it everywhere. We can’t find it and tell him we’re sorry, but he’ll have to buy one or wait until he gets home to cut it.
HE THEN PROCEEDES TO GRAB A CUTTER, OPEN THE PACKAGE AND USE IT!
Custy: “Oh, I do this all the time, it’s okay”
YOU ARE NOT ALLOWED TO SMOKE IN OUR STORE! YOU ARE NOT ALLOWED TO SMOKE IN OUR STORE! You cannot LIGHT it in our store, you go OUTSIDE for that shit! We have signs EVERYWHERE telling you that you can’t smoke in there! It’s a $600 fine if you’re caught!
PJ and I are flabbergasted at this, and she says “Hey, you can’t smoke that in here!”
Custy: “They let me all the time!”
PJ: “NO, they DON’T! You put that out, or you GET OUT!”
He points at me.
Custy: “Well, why is SHE allowed to smoke in here, and I can’t?!”
I damn near went spider monkey over the counter at him.
I DON’T SMOKE! I DO NOT FUCKING SMOKE! I have never had a cigarette in my LIFE! I have been cussed out for not knowing what brand tastes like what for my customers, I DO NOT SMOKE!
We both got pissed, and I screamed: “GET OUT! GET OUT GET OUT GET THE FUCK OUT OF MY STORE BEFORE I CALL SECURITY!”
Custy: “You can’t talk to me like that!”
Terah: “I JUST DID!”
He ended up leaving, and we told Security anyway.
--Terah The Gas Slave