My official title is Store Manager, but really I'm just your customer service punching bag, and at times a total hole for custy's to stick it in. Anyone that my workers can't handle comes directly to me. Yes please, I'd love my day to get totally ruined by some jackasses preconception of how pool care should go down! It's hot. It's been rainy. And those people who try to just "shock" their pool once in a few months are seriously struggling with some issues.
With the rise of Intex pools (very low cost, very shitty quality) we deal with tons of cheap-o's. I get that not everyone can afford an in-ground pool, or even a decent above ground pool - but everyone should be aware that you are attempting to keep a body of water clear and inviting. It is outside and exposed to wind, sun, rain and whatever else you allow your children to put into it, and it will cost you money. It is a body of water that you will literally pour your money into on a regular basis. Go leave a bucket of water outside in the sun untreated for three weeks - then think before you call me to ask me if you think it'd be ok to let your kids go swimming in that and or if you are ok with getting that shit in your mouth.
These customers can often times be valid leads that turn into great customers. Ha. But not the majority. I'm sorry you bought your pool at Wal-Mart and now since you obviously have had no training nor can you read; your $100 "poo," as you call it, is costing you some serious cash to get back from the swampy green lagoon that you - YES YOU! - allowed it to become.
You, great customer, have the gall to sit here and question me while I attempt to get you set on a path that will - should you decide to read, and follow my instructions that our computer software prints out for you - get that pool turned around with the shitty Chinese made pump that came with your "complete package!".
I have seen grown men and women behave like children in a store full of people. Slamming stuff, eye rolling, talking back that's no big thing. But sitting here and cussing me out for the shit that you've bought from Lowes that has given you some sort of side effect or it (shocker) didn't do anything doesn't exactly want to make me lay down and let you give it to me rough. I don't care what you read on the internet, or what your mother/father/neighbor/drug dealer told you - I don't go to my car mechanic and tell her how I'd like her to fix my breaks. Guess what mother fuckers? Go back to where you bought your shittastic pool and TELL THEM exactly what you are saying to me. I would love to know what exactly they tell you.
P.S. That dye you are looking for that turns Pee in pool water a color. If I could sell it to you, then I'd be on my own freaking island with me and my fur coats.