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Comments

InSecurity

To us poor slaves it feels that you are not giving us the benefit of a doubt because we feel that there is an implied, lets see you do better.

To put it another way, we are feeling prejudged because of another individual whom we have zero contact with much less control over

Silly

I mention whether or not one branch did better than the other...but I always wait until I'm leaving. I definitely mean it as a compliment, not a challenge. So it's a tack-on to my general thanks-for-the-great-service.

KarrusellMalerin

If the comment comes before it, I feel as if I have to change their person's mind. I feel as if I can do better in most cases and do my best. However, I agree with InSecurity. We do have zero contact with the other and no control over it, same goes for the actual store verses corporate. If you've talked to management or corporate, A lowly cashier will have no clue but the store management may. Silly is right as well, it could be a compliment! I think it all depends on the delivery.

Chicajojobe

In short...yes.

It does sort of put people on guard that you're prejudiced against the company and possibly very hard to please.
When people did that I felt like I had to change their mind, and that they fully expected me to bend-over backwards to do it!

It's the kind of thing to mention at the end of the transaction. "I really like your branch. I had a bad experience at another one, but you guys provide such great customer service!"

NC Tony

If you don't phrase it like Chica did, leaving off the part about how "you provide such great customer service" then it might seem like you're complaining about the company as a whole (as in, if the service was terrible at one location, it must be like that company wide). Personally I never complain directly to the employees about it. I'll either complain to my wife (if she's with me) and will just try to avoid the location where I got the lousy service.

Kitai

I'm having trouble conceiving a situation in which this would come up in conversation naturally. As such I can say that it doesn't settle with me; if I were the retail slave who was told this, I'd probably react just as you've indicated: less personable, less friendly, somewhat colder. Saying this is, as others have said, an invitation to prove I'm not as bad as someone else; it, to an extent, sets me up to fail with you.

If you have an issue with an experience at a store, that issue should be discussed with the management and/or the home office. Whether you elect to do so or not, once you make your choice you then leave the problem in the past and move forward. At best you avoid the problematic location. You allow new employees and new locations to create their own impressions, regardless of the past issue, because they are not responsible, directly or by proxy, for it. If you wish to compliment someone by means of comparison AFTER the fact, use Chica's example as a guideline.

an_on

When I worked at the Gold and Green, our DM's office was actually IN our branch. We didn't mind hearing about another store (or even, on the rare occasions our own) having an issue, because by and large we could provide an immediate outlet and save a call to Head Office in NYC. I can't speak for other people, but having that option made hearing complaints a little better because then we could go get our DM or ADM and diffuse it quickly, or with a phone call in a day or two.

From a customer standpoint, it really depends on where I'm shopping if I'll mention it, and how long its been since the incident. I had an event that caused me to avoid Best Buy for YEARS because of some truly horrible service. When I did start going back (because they had a better local selection), I was careful to mention it to the associate in as kind and non-judgmental way as possible, ie, "Hi, I'm looking for xyz, and I want a protection plan, but I've had some prior issues...can we go over it extra so I can make the best decision?" or something of that ilk. Letting them know that yes, I had a bad experience, but I'm a returning customer trying NOT to end up a crusty.

Riferous

Why would you even do that? Why is your experience at another branch relevant to the branch you are currently in? Yes, you look like a crusty.

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