Now, for a few stories.
Every 6 weeks or so, Bulk Balls has a $3.00 coupon come out. If you spend over $12, and you have this coupon, you get $3 off. One per visit per customer. So I'm working, and I start to ring through this foreign woman who doesn't speak English very well. And when she pulls out not one, not two, but THREE of the coupons, I know shit is about to hit the fan.
Me: "You can only use one of this coupons, ma'am."
Her: "But I haz three!"
Me: "It's one per customer per visit."
Her: "But I want to use all of zem!"
Me: "You can only use one."
(WHY CAN'T THEY UNDERSTAND THE FIRST TIME)
Her: "So... I use one... come back... use one?"
Oh thank fuck, she gets it. Relief.
Her: "Okay. Zen I want... uh... only $12 worth of stuff!"
I look at my cash register. I've rang in $53 worth of shit. I bottle my impatience and we manage to get her bill down to $17. She uses ONE of her coupons, and leaves. I watch her go and stand outside for a minute before my attention is turned back to more custys.
Five minutes later, Foreign Lady is back in my line. With no items.
Her: "I leave, come back! I use other coupons now!"
So I buzz a manager up, and they deal with it. I believe that she was allowed to use the second coupon, but not the third.
Custy: "Those weren't the right kind, I bought milk chocolate chips and you charged me for mint!"
Me: "Okay, do you have your receipt and the chocolate chips? We can do a refund for you."
Custy: "NO, of course I don't have the chocolate chips, I needed to use them!"
Me: "Well, then we can't do a refund, we need the previous product."
Custy: "THAT'S RIDICULOUS."
Oh, and did I mention that we have a supervisor who's exactly like Dwight from The Office? She's just put up a large sign over the first aid kit that proudly proclaims, "______ ________ IS THE OFFICIAL HEALTH AND SAFETY OFFICER." No one is vying for the position of Assistant to the Health and Safety Officer as of yet.
So RHU, I think that's it for this post. I'm sure there will be lots of... interesting stories.