Get ready cuz this is gonna be long! So, I'll be blunt, this right here will be a rant of epic proportions. A customer is actually harassing me at work and its come to the point where my mother actually got scared and wanted me to quit.
"Psycho" is a female customer at my job who is one of the meanest, loudest, unhappiest and most AGGRESSIVE bitches that I have ever had the misfortune of serving.
She'll come into the shop maybe 2, 3 times a year and makes huge scenes and she's known for her "epic acts of crazy" that have seriously become legends in my store.
If she wants pizza (which is kind a regional thing, we don't serve it hot, its always room temperature and never put into a box; always wrapped in this kind or butcher paper and stapled closed) OH LORD if Psycho wants pizza its a production involving her inspecting every tray of pizza we have and if she feels that there isn't enough sauce on it she will make you go back into the kitchen and take a container of UNCOOKED pizza sauce and POUR it directly over the pizza herself while she is still in the store. Psycho refuses to pay for this extra sauce and bitches that the pizza is already expensive enough. All this extra sauce results in a pizza that has to be triple wrapped in paper to keep the sauce from leaking through.
Psycho came in to order a pizza and 2 birthday cakes for Saturday morning last Monday. All the other girls ran, pushing new girls out of the way who didn't know better and were about to serve her. Psycho eats new girls for breakfast.
Anyway, Lucifer and I lock eyes (Psycho or Lucifer I can't decide) so now I am forced to serve her...and I actually wanted to end my own life. Like wondering how hard I would have to hit my head against the marble countertop so I could end it all so I wouldn't have to hear her complain how expensive we were, that woman has two volume levels YELLING and EAR-SHATTERING, since I am standing directly in front of her the loud voice gets painful.
At one point she literally reached over the counter to RIP the book of cake styles out of my hands. Her crazy demands are out in full force as usual; like how she doesn't want air bubbles in the crust of her pizza...because we totally put them there on purpose. (In case your wondering how we manage to get air bubbles out to please The Kraken (Okay now I'm taking a vote Psycho, Lucifer or the Kraken?), it involves the baker sticking a fork tied to the end of stick into our industrial sized oven and popping them by hand...cuz the custys always right!!!) Of course everything's to expensive and when I tell her that a little plastic sign for her cake that says "18" is an extra charge she SCREAMS that she already paid an extra 8.00$ to have the thing decorated (OMG a whole 8 bucks!!!) that should be enough money to cover her extras.
So, now your wondering why the whole harassment and legal action deal? Well, I served her on the Monday, she called on the Tuesday asking for my name and the hours that I would be working. Why you ask? So I could be there when she picked up her order. Well, I'm not working on Friday night, my Boss tells her so. SHE THEN ASKS IF I COULD COME IN FOR A FEW HOURS SO I COULD BE THERE WHEN SHE PICKED UP HER SHIT SO IF SOMETHING WENT WRONG SHE WOULD KNOW WHO TO TALK TO!
Boss tells her he's not making me come in on my day off, so would you like to know what her solution is to this problem? She changed her order to Saturday when I was working....but that still wasn't good enough for her! She came in on Wednesday, Thursday and called Friday to confirm and make sure she was getting her order on Saturday. Would you like to know how much she spent that she's freaking out so much? $44.81...total.
Bitch! Get over yourself and pop a few horse tranquilizers or something! Good God I have brides who order $1300.00 wedding cakes who don't stress the same way you do!
Now, I'll save the harrowing and traumatizing ordeal of picking up her order for another time...