Here comes another crazy caller from the dealership!
I answered the phone as usual; "Good evening, thank you for calling [Dealership], my name is Greeter Bitch, how may I direct your call?"
He asked for parts department, which had closed over an hour ago. I knew it was going to be a difficult call when he didn't say "Thanks anyways" and hang up right then, like most people do.
Instead he explained that he had purchased a car antenna from our parts department and wanted to come pick it up now. I told him again that I'm sorry, but parts is closed and all of the parts workers have already gone home for the day. Out of courtesy I get up and go to the manager's desk quickly to inquire if there was any way to get him his part tonight.
There wasn't, obviously, and he began to demand to speak to a manager, complaining that he would be in New York for the next few weeks and couldn't possibly pick it up tomorrow morning (or before parts had closed today, apparently.) I remind him that my manager had already told me there was nothing we could do and that the manager did not have a key to parts as he was a sales manager.
He continued to insist on speaking to a manager and after a couple of minutes I waved one over (we'll call him Cool Manager / CM for lack of a beter name) I sat there a listened to his end of the conversation.
"Hello sir, this is CM, how can I help you today? Parts closed at 5, sir. I don't have a key to parts, it's a whole different operation from sales. The owners doesn't trust us with keys to parts or service. Well, if you give us an address we can mail it to you."
Then he held the phone away from his face and looked at it for a second with a look that said 'how rude' written all over it. "He hung up on me."