Little bit o' background: I have worked in retail for almost 20 years. I stared as a slave when I was 15, and have moved up the ranks (to be a slave master!) at various different retailers. I've been a slave master at my current workplace for 5 years.
Hmmm...let's call my current employer "Hell & Maggots".
For the last year, Hell & Maggots has been on an "efficiency" kick.
Basically,we have to work harder, sell more, get things done faster--all with less hours!
This means that on a busy Saturday night I close my store with a grand total of 4 people (me included).
Hell & Maggots also insists that management should NOT be running functions in the store (fitting rooms, cash wrap), but instead be "helicoptering" around the store, making sure things are running more efficiently.
Sounds great for management right?
Wrong. Less hours don't make us more efficient, it means we scramble our asses off to get shit done.
I have a store that has 2 floors and 2 fitting rooms. When closing on a Saturday this means that of my 3 employees I have 2 running registers, and 1 running one fitting room while I work the other.
Last night I was running the busier of the 2 fitting rooms.
I seriously fucking had it.
We have a 7 garment per fitting room limit, which we can't bother to enforce because we have to run the crap that everyone tries on so half the time the fitting rooms are unattended so we can put the shit back and clean up the sales floor.
ANYHOO, I had left the fitting room to run giant pile a crap and walked back in to find an even bigger pile of garments on the fitting room desk. I also had the joy of listening to teenage giggling coming from the back of the fitting room area.
I started to rehang the pile, when teen shopper #1 walks over with 30 dresses she HAD to try on and dumps them on the pile with a "Hehehe! Sorry!".
Okay, cool....whatever, I can deal. THEN teen shopper #2 approaches with HER pile of 30 dresses.
THEN teen shopper #3 approaches, but this bitch one-ups the others!
She hands me a BALL of dresses and lets me know that she left the hangers in the fitting room for me.
I asked if anything had worked for them, and they let me know they weren't REALLY looking to buy, they were just trying stuff on.
This time they had found every sequined/glittery holiday party dress in the entire store and wanted to try them on. I swear they had 20 dressed apiece.
This time I put my foot down.
When they brushed past me to go to a fitting room, I stopped them and asked "Are you trying those on to buy them, or because you want to laugh at each other and take pictures for myspace."
They answered that they were trying them on for fun.
I went off. I let them know that I had just spent the last 45 minutes cleaning up the mess they left for me, and there was no way in hell I was doing it again.
I also told them they COULD NOT have a fitting room and that they would have to put all of the shit they had in their hands back where they got it.
I then let them know that it was my most fervent wish that someday I find them working in a retail clothing store so I could give them a taste of the bullshit that they had just put me thru.
I hate teen shoppers, but I have a feeling that this tirade I launched at these girls was building up for around 10 years....
I fucking hate retail.