I've remembered something a little odd with my new managers. It was my first day there they had me signing paperwork and as always squeezing every detail out of the manager to make sure all procedures were done by the book. We're talking how to deal with customers, unlikely scenarios that I could run into that aren't once in a blue moon and the store's emergency procedures.
The emergency procedures was what made me a little concerned for this establishment. To me safety is top priority no exceptions, so I did a thorough Q&A on my Assistant Manager who has been there for 10 years.
Types of Questions I asked her:
1. Where is all the first aid kit stuff ?(I'm certified in CPR being certified to shock people back to life with Defibrillation is awesome, unfortunately we don't have one in the store.)
2. Where are all the emergency exits are/fire extinguishers?
3. Huge amount of customer scenarios on how to deal with what situation.
4. Emergency procedure for a fire/power loss/severe weather/earthquake.
First three she told me with no problems, the fourth one she had to ask the manager for.
I was a little concerned with that because she's been here 10 years, how could she not know this?
Down here in Southern Ontario (I'm in the Toronto area) we are one of Canada's Tornado Alley's. We've already had a touchdown 20 minutes away by an F2 Tornado, hail the size of golf balls and I think a few power outages so far this year. We've also had 2 Earthquakes in the last 4 years in the area which is very rare. Some I wasn't expecting much but she had next to nothing on fire and nothing on severe weather.
She got back to me the next day and they have no formal procedures. Pretty much get out to the parking lot and wait there where a head count may or may not be done. Power loss we just escort all customers out and lock the door. If the power comes back on we open up if not we go home. The one that's made me most scared considering just 20 minutes away we had an F2 touch down and numerous funnel clouds have been spotted going over my town. This is not new news to anyone. Our tornado procedures are...nothing. They have no plans, we're screwed if something touches down. The safest place I know would probably be the breakroom under the counter or in the washroom as a last resort depending on where you are in the store.
Any other ideas where it might be safe?
We've got lockers on the far side of the break room, a small office with a counter, bookshelf, fax machine and some shelves with thick binders. 100 pounds of solid safe just outside with all of the stock we carry in the store on shelves that go up to the ceiling. On the top of the bathroom there's a small storage area with boxes and the electrical switches are just outside with a bunch of kids and about 3 full size dumpsters outback. We also have helium tanks in the backroom as well. Outside the stock room is the cashier area and aisle's full of product/boxes of it.