Dan at the Desk here. I know it hasn't been long since I last submitted but I just HAD to share what happened to me on Wednesday.
I had the morning shift...6:30am to 3pm. I woke up on time, showered, dressed in my lovely brown suit, and left for work. I even got there half an hour early and just sat in the car to smoke a cigarette or two before going to clock in. The shift didn't start off bad at all, even working for half an hour with that stupid Night Audit chick that lost 100 bucks from the bank. So I thought it was going to be a swell shift.
Boy was I wrong.
Even though I've only been there for 4 months, the Front Office Manager trusts that I know my shit and gives me shifts that would normally go to a "Manager on Duty" (sorta like a Shift Leader/Supervisor). I'm pretty much alone for 2 or 3 hours until she comes in. I'm usually okay with that because I'll be busy doing the morning stuff and the time will just fly away. Boy did I really wish I called out sick.
My hotel has a shuttle that runs around the neighborhood. The shuttle driver is on-call, so you pretty much need to set up an appointment because we have to call him in (and he lives like 20 minutes away). There was a shuttle supposedly scheduled for 7:30am that morning. What I didn't know was that my coworker never called the shuttle driver to let him know about it the night before. So as 7:30 rolls around, I give him a call and he says he's at home.
These old people had some tests scheduled at 8am at the Hospital, and he's nowhere to be found. Of course I don't let them know he wasn't called...I say he's stuck in traffic. So I offer them a cab (which we would pay for, of course). The old guy stares straight at me and shakes his head and says, "I'm disgusted."
WTF do you say to that?!?
Our hotel has these door hangers with a breakfast menu on them that you can fill out and hang on the door like a "do not disturb" sign. Apparently, the security guard who is supposed to go around all the floors to pick these up skipped theirs... fucking great.
I just wanted to say, "I'm sorry that I wasn't psychic enough to call the hotel the night before to remind my coworkers to do their jobs. I'm sorry the cab isn't here yet. It's completely my fault that the cab driver is hitting traffic or every red light or what-not."
Whatever... at least they checked out today... I just hope they don't have to come back.
From the hotel situated in the darkest corner of hell,
--Dan at the Desk