For several years I worked in a thrift store that catered mainly to the homeless and people who were just not as well off as others. Most custys were kind, polite, and downright decent. The store was there to help people, and everyone who worked there tried their darndest to be courteous and friendly.
Our location, however, was something that left much to be desired. It was in a bad part of town, and we had no public washroom. Many of my horror stories are because of the lack of washroom. Before I tell them, let me just mention that we did have a bathroom in the back, but it was unsafe to allow the customers to use it as it was right next to the office where the safe was, many of our customers were drug users, and they would have to also walk through an unsafe area.
On to story number one. This lady comes up to the counter with a t-shirt in hand and a child next to her. She politely asks to use the washroom, and I explain that we have no public washroom. She gets upset and demands to know where they employees go to the washroom. I explain why we don't let customers use the staff washroom.
My reasonable explanation pisses her off even more. She starts yelling at me, "I'M NOT GOING TO EFFING SHOOT UP! I NEED THE BATHROOM FOR MY LITTLE GIRL!"
I explain again that she cannot use our bathroom, and I give her directions to the one nearest to the store. Still pissed off, she throws the shirt at me, and then stomps out of the store, swearing under her breath. Ten minutes later she came back in and pretended like nothing happened...
Story number two. I had a large line up at the till on one of our busiest days. Normally when people ask about the bathroom, I explain why they can't use it, etc. So in the middle of this really busy time, lady comes over and asks if we have a washroom. I am honestly too busy to go through my spiel, and so I just say 'no'. She leaves, and I figure it's the end of it.
About two hours later the phone rings. I'm not busy anymore so I answer it. It turns out to be the lady who asked about the bathroom. Here's our conversation:
Lady: I'm calling to make a complaint.
Me: Oh I'm sorry, what's the matter?
Lady: I was in there earlier and I needed the bathroom. I asked if there was a bathroom and the girl at the till said no. I was in that building before it was a thrift store and I know for a fact that there is a bathroom in the back.
Me: That's true. Unfortunately, we can't let customers use it though.
Lady: I really had to go to the bathroom. I have a bladder problem and if I don't go right away, it hurts and I could have an accident. I took the time out to go to your store, and then had to leave before buying anything, and the girl at the till was not helpful at all.
Me: I apologize. I was at the till, and I do remember you asking about the bathroom. I was really busy at the time.
Me: I'm really sorry, I had no idea you had a bladder problem. I still wouldn't have been able to let you use the bathroom though. There is one just across the street from us though.
Lady: Well I didn't see anything.
The conversation kept going, and I got way too much info about her bladder problem.
I'd like to point out that it would be literally impossible in my town for her to drive fifteen minutes without passing a 7-11 or some other convenience store or restaurant of some sort with public bathrooms available. It was ridiculous. She ended the call by saying she would never shop with us again.
Honestly? Good. I feel bad that you have a bladder condition, but surely you would have learned by now that some places simply DO NOT have public washrooms.