I only discovered this site about 6 months ago and read it on and off, but since I started working where I am now, I dragged my roll-away bed in here and have pretty much been reading all these hellish stories (much love and respect to those in retail).
I currently work full time in a hotel that COULD have been called the Tripletree (Mitch Hedburg fans out there?). Hint: we are very well known for our 500 calorie cookies, of which I've been known to nibble on because I'm a fatty. You can call me "Dan at the Desk."
This isn't exactly a retail job (duh), but we definitely get the crazies. I really wanted to share my experience with a foreign custy (heretofore referred to as "guesties" in my profession, lol).
I actually really love my job. The guesties are usually really nice, and the problems I encounter are usually no biggie.
As most hotels do, we have a negotiated rate with a travel agency. This particular agency specializes in group tours for Chinese people. The group usually has a Tour Guide who is their intermediary...the translator...which sucks because this guy needs his own translator.
This happened to my coworker on a Wednesday morning when this group tried to check out. Apparently they were going down to San Diego for two days and were going to be coming back on Friday. They asked to store their luggage in our (small) bell closet. It was supposedly only going to be 6 items. My fellow agent needed to help another guest, so she let them put their own luggage into the closet, which is right behind her. They finish their task and say "Bye!" to her while she's on the phone with a potential guesty setting up a reservation.
Upon finishing the reservation, she goes into the bell closet for something and walks right into a wall of 26 suitcases...TWENTY-SIX...blocking the wall of brochures, towels, blankets, and other little things we need to get to on a daily basis. When I walked in for my mid-shift, I nearly shit my pants in fright...I thought it was a joke.
They eventually came to pick up the bags when they came to check in that Friday, and I was glad to see them go right up to the rooms... until Monday when I was working my morning shift.
The tour guide came down and asked to store some luggage for 2 days in the bell closet.
I asked him how many pieces of luggage it was going to be, and he told me "same as last time."
"Sir," I curtly replied. "Last time, you packed our closet, and we were unable to reach the items we keep stocked in there."
I knew he didn't exactly understand my use of "higher vocabulary" because he just kept repeating that we let him do it last time. After me repeating the same thing over more than 5 times, my manager (who hides in her office) called out to the front with her phone.
My manager, in disbelief, asks if he's arguing with me. I say that he is, and that he keeps repeating himself. Whilst on the phone, the tour guide just waltzes into the bell closet and turns on the light...and I say out loud, "What the hell...?!"
"SIR, YOU CAN'T GO IN THERE!" I say, still on the phone...my manager figures out what happened and calls the Chinese group sales chick (who I hate for reasons not to be mentioned).
"Why not?" he says innocently. "I'm just turning on the light to see how much room there is."
"That doesn't matter...you can't just walk into private space like that..." I get all riled up, and my manager let me go sit in the back for a minute while the Sales chick and the Tour dude talk in Chinese (presumably about me).
They end up storing 6 (FUCKING HUGE) pieces of luggage and left. My manager and the Sales chick argued a bit and agreed that in the future, any luggage they wish to store will go in the sales office in that huge empty space they have.
Needless to say, I took my well deserved 10 minute cigarette break and chained 2 Menthol smooth 100s while cracking my neck and ranting to the internets via mobile web about how I hate my life...
Thanks for reading my long-winded rant. Maybe I'll share again sometime...until then, this is Dan at the Desk bidding you adieu.