Well RHU, I'm gobsmacked. On one hand, I can blame my lack of experience on 'never seeing anything like this, ever.' On the other hand, I think even those experienced with these things would have to pick their jaws up off the floor.
Volunteering with Wonderful Lady has given me experience handling, processing and updating files for applying volunteers. As such, I go page by page, make sure that everything is completed, entered into the computer and check on the communications between the prospective volunteers to see if we're still waiting for anything.
Most of this translates to printed emails saying "We're just waiting for your last reference." And "Oh my reference moved, here's their new address!" And "Okay, I just got my last TB test, I'll have it read on Wednesday."
Then I come across Little Miss Fail's file. Smack dab on the top page is a printed series of emails from the other supervisor on the Volunteer Services department, who I'll dub Administrative Manager. To paraphrase:
Administrative Manager: We need a second reference from you. The one we sent out was Returned To Sender.
Little Miss Fail: Oh yeah, she moved. You can call her using the phone number I gave you on the reference.
Administrative Manager: We need her address. Please send us her new address.
Little Miss Fail: Unfortunately I don't have her address. You can get her address by calling (###) ###-####. Thank you!
Administrative Manager: Little Miss Fail, as you are applying to become a volunteer, it is your responsibility to provide the contact information for your second reference.
This is the last communication, dated over six months ago.
Me: WTFOMG! Wonderful Lady!
I talked with her about this file and the communications inside. I let her read them herself, and watched her expression darken as this entitled Little Miss Fail basically fobbed off responsibility for completing her own paperwork.
Technically, yes, it would be a matter of seconds to do this step ourselves, but we aren't the ones applying for volunteer work. And it's not like the requirements to become a volunteer are difficult.
The 'interviews' we conduct are some of the most casual in existence and is basically summed up by 'how did you hear about us?", "what makes you interested in volunteering?", and finally "Okay, here's some paperwork we need filled out before we can sign you up for orientation. Now all this stuff has to be completed, so let me go over it with you so you know what we need and how you can go about getting it."
Basically, the door is open as long as you can fill out paperwork and don't have a criminal record. Stress levels and anxiety usually associated with interviews wisps away like fog in a high wind. But even as casual as all this is, you have to fill out your own damn paperwork. We will not do any of it for you. It's one of those "you had one job" deals.
RHU, if you were applying for a job, would you tell the hiring manager that you're too fucking lazy to call your own reference and get the information that you need? No? Didn't think so. Obviously you simply wouldn't get hired.
Which is essentially what happened. Wonderful Lady shook her head, marked "contacted, no response" in her electronic file and inactivated her.
We'll see if she vanishes into the ether or puts on her big girl panties and takes responsibility. I'm betting on the former.
May all your customers be nice,