Angry tenant ranting on the phone: I called and called and called all weekend long and no one could be bothered to answer the phone or return my calls.
Me: Ma'am, we are closed on weekends and yesterday we were out of the office for Labor Day.
Angry tenant: I know, but that's not the point. No one answered any of the times I called.
Me: Ma'am, no one was in the office. We got your messages when we returned this morning which is why I'm calling you now.
Angry tenant: THREE DAYS LATER?! Why couldn't anyone answer the fucking phone this weekend when I needed to talk to someone?!
Me: Because the office was closed.
Angry tenant: Still, someone could've answered at least once.
Me: *beating the phone against my head* Ma'am, did you call your building engineer?
Angry tenant: You mean "building engineer?" What could he have done? Why should I call him?
Me: Because he's the guy who fixes your "broken thing."
Angry tenant: Oh. I thought he just maintained the buildings. I didn't know he did repairs.
Me: *beats head against desk*