From: RHU Facebook
It'd be really amazing if people learned how to use their debit cards before actually getting one, specifically older people.
Two stories from yesterday;
It was fairly busy for a Friday afternoon, but all was going smoothly.
Then a woman came up to my cash, and when I told her the total, she told me she was using debit. No problem, told her to go ahead and put the chip in the bottom whenever she was ready.
That's when she tells me that she doesn't know how to use her card and wants me to do it for her. I, obviously, tell her that I can't do that. We're absolutely not allowed to do that for a customer. I tell her that the machine will tell her exactly what to do, but she just keeps telling me that she doesn't know how to do it and I should do it for her.
I turn the machine towards me and say "Ok, all you have to do is push the button for which account it's in and then put in your pin number."
Woman: "No, I don't know how to do it."
Me: "The buttons are right there."
Woman: "I can see that they're there, but I don't know how to do it."
At this point I'm thinking "I know the only technology you had back in your day was a horse, but for fuck's sake."
The polite customer behind her came up and pushed the button for this woman because she heard me say that I'm not allowed to do it.
Then the woman goes "Ok, well my pin is 3187. You put it in."
That's when the customer looked at me and said "And people wonder why con artists usually go for the elderly..."
About an hour after that woman, another customer comes up and hands me her debit card. I hand it back and tell her to put it in the debit machine. She told me that she has no other cards, and she doesn't know her PIN number, so I'll have to do it.
When I informed her that I don't know her PIN number either, she asked to speak to my manager. Even my manager was like "Uhm... Why would she know YOUR bank information?"
I hope I don't catch the dumb when I'm old.