This lady came through one of my cashiers lanes and put her items up. Throughout the transaction she said nothing, paid and then when we handed her the receipt she decided to bring up an age old question:
"Wait why was it so much? These bags were supposed to be a dollar!"
The item in question is a big roll of garbage bags. So my cashier explains that we can't do exchanges or refunds. Signs are up on doors, registers and on the receipt. I only caught a piece of it so I asked what was up. The cashier tells me that the bags rang up for $3.00 when it was supposedly supposed to be $1.00.
The size of these bags is obvious that there's no way the roll would be $1.00 and since the product is not damaged and in packaging with a barcode that says that's how much it is. I told her that she couldn't exchange it.
She then raised her shit and made a big scene saying there was no price on it anywhere so it should be a dollar cause that's the store policy if it doesn't have anything on it, it's a dollar.
Wrong, the ONLY instance in my store if an item is $1.00 is if the product is:
1. Not in packaging
2. Only one left in stock
Essentially, no paper trail to figure out the price.
This product didn't match with either one of those conditions and staff are trained to check prices before putting it out on the floor. Furthermore with the new tills we got there is a screen that shows custies what we're ringing in as well as the price. This screen was directly in front of her at eye level. She also brought it up AFTER she paid.
Further investigation from a curious Panther confirmed someone had put them all out without properly pricing them.
What would you guys have done? I was by myself at that point so I couldn't go to a Manager to ask.