The dealership has decided to advertise several cars (without giving any actual information about the cars other than that they exist) for less than $600 each, starting tomorrow morning. When people called in, I was encouraged to tell them to get here as early as possible because we open at 11 and it's 'first come, first serve, for the sale cars.
Today was a Saturday and the last day of the month, therefore it was crazy busy. We had more traffic today than I have ever seen before, and I'm told to expect worse tomorrow. Problem is, we only open for 6 hours tomorrow... with half the salespeople. Trying to make sure the customers get to speak with a salesperson will most likely be impossible due to the sheer volume of expected customers and the cheap owner who only scheduled 7 people on the beginning of this insane Labor Day Sale.
I've been told to be at work early because people will be waiting outside. I'm a bit scared, because if people walk out, I'm to blame. If a customer is irritated with the wait to see a salesperson and complains to the manager it's my head on the chopping block. And on top of all that, I'm supposed to be the smiley receptionist who always stays calm. Any tips from people experienced with sales rush for keeping calm when overwhelmed? I could use it.