The subject is parking.
I've worked so far in two stores for the same company, one which shares a car park with a whole host of other stores, and one which had a private car park but customers only - and I also know my company does have some pay and display car parks, where the price of parking is refunded when you buy.
Two recent complaints, one I heard from a friend, one I received first hand got me thinking.
In one of them - a customer parked in one of our stores with a private car park specifically for customers. They came into the store, bought some items, paid, popped the items in their car - and then left the area and headed off around the town for a few hours.
This customer is not happy they received a parking fine for staying in the private car park, feeling that as a customer who had paid for goods, they had the right to stay as long as they liked - and by not happy, I mean, really really not happy, and not too polite about it.
The second - it's a shared car park with about twenty stores, huge, and located just outside the town centre. Last year, because of people using it as free parking for the town, they added a limit of four hours - they don't check that you stay in the retail park, but you can only stay four hours.
A customer contacted the store to say she'd received a fine for being in the car park for five hours - she 'hadn't seen the signs' (there are about a hundred signs, one every few feet, and they're big signs) and 'nobody in any of the stores told her.'
Apparently, all the stores on the retail park should be doing announcements every ten minutes and telling every customer at the till point, and if we won't do this, we ought to pay her fine for her.
Thoughts? I feel this is just entitled custies, but I'm curious as to what other people think.