First off, this other lady. She's been doing this longer than I have, and can actually do good work when she wants to, but she often doesn't. Like this past week, it was the end of the fiscal month, so we checked all the register funds to make sure our records are correct and collect any lost money. This involves a lot of cash and coin as well as taking apart the register; obviously not a hot thing for me to be doing.
We're supposed to be in at 7 AM to do it; she doesn't show, so I get started. An hour later, I'm halfway through the thankfully small store, and she comes in, saying she thought the stuff was already counted. Like, even if it was, stick to the schedule... luckily, she's leaving next month, so we're hiring someone new. Speaking of which, Narm got moved to another store to be 'closer to his family, so yay.
The main issue is I've become the store gopher. Running change and placing calls to customers, even troubleshooting tech issues and calling in repairs, all within my job description (...not when I'm in the middle of counting the previous days cash, preferably...). But I'm also being yanked as a backup cashier a lot of the time, asked to do little odd jobs and make announcements, and then there's what happened yesterday.
I'm nearly through counting cash when someone calls me over the radio. I'm not sure who at the time, but they're saying a customer needs me, and they're in a hurry. I figure some idiot paid his 4.00 bill with a C note,and the poor cashier needs it broken, but when I get out there, there's this lady ranting about a refund. It turns out the cashier had an issue, called a manager, who couldn't figure it out, so called me, an hourly associate, to try and take care of it.
I immediately see the problem, and try to explain it to the customer, who cuts me off and keeps ranting. Well, fuck that. I'll play manager happily, but only for manager pay and abilities. I try calling the clothing dept manager over the radio, no luck. (No one ever responds when I call out over the radio, I wonder if I speak too softly. )
I tell the customer and mismanager I'll be right back, head towards the managers offices, to find two dept. managers, including the one I called, chatting in the aisle. I try to explain the situation. but the clothing Dept. Manager tells me no, I'm wrong, talking about another situation entirely. Again, not being paid enough to fight, I walk them over to the register, show them the issue, and watch as they muddle with it, and finally tell me to do it receiptless on the back register so the customer can get the full refund she's (not) entitled to.
Once I start back. the two of them disappear completely, leaving me to wonder, not for the first time, when I will get my key, because evidently I'm some kind of manager.
Everything will be alright