Working as a customer service slave makes you a damn good customer. You know what the other person is going through, and you are more than willing to bend over backwards to be nice, polite, and patient. My mother used to work retail, and she made sure her daughters worked as customer service slaves. She said it would teach us to be polite and respectful of others and build character like no other job in the world can. She was right!
But just because we were taught to be good customers doesn't mean those helping us were taught to be good people. I went with my mom and sister to this store that sells very expensive winter wear named after facing a direction.
My sister was planning a trip to a very cold destination, and we decided to splurge to make sure she was well bundled. I should say now, my mother does not want for money but she sure as hell does not flaunt it. We were wearing jeans and sweatshirts, no big deal. Just the girls out of a little shopping spree.
But apparently, Snooty Bitch thought we were in the wrong store. Think "Pretty Woman" when the bitchy sales lady keeps telling Julia Roberts she's in the wrong store. She followed us to make sure we weren't shoplifting, stood outside the dressing room door while my sister tried stuff on, and repeatedly made remarks like, "Ooo, that's pretty pricey. Are you sure you can afford it?"
My sister started getting nervous and asking my mom if we really could afford what she was trying on. Under Snooty Bitch's scrutiny, even I started to feel like I was doing something wrong.
Finally, my mother had enough. My mom is one of the most patient women in the world but as Snooty Bitch was ringing us up she snapped. Snooty Bitch was continuing to comment on the price of what we were buying and seemed uncomfortable with my mom wanting to pay with a check, because apparently my mother's check isn't good enough. Now, my mother was done.
Mom: "I want to speak to your manager. Now."
Snooty Bitch: "Is there a problem?"
Mom: "Yes, there is a problem. I don't think we'll be needing any of these items anymore. We won't be buying anything today. And I want to speak to your manager."
My mom went into the back office with the manager and came back a few minutes later. Apparently, the manager's jaw dropped when she heard what Snooty Bitch was saying. The manager was completely freaking out and apologizing, which of course made my mother, sister and I feel horrible.
We didn't want to make the manager feel bad for our bad shopping experience. We just wanted Snooty Bitch to treat us with some human decency. We didn't buy anything that day and we haven't been back to the store. Even though the manager was lovely, we just don't want to subject ourselves to Snooty Bitch's judgmental stare again.
I doubt Snooty Bitch will last long as a retail slave anywhere though. If you can manage to piss off three polite customers, how are you going to handle the rude ones?