We recently acquired some properties from another management company. My job as "keeper of the vortex" is to scan tenant files and create .pdf files to upload to our tenant software. It's time consuming, and I've learned to loathe staples with every inch of my being.
I was given 3 large boxes of current tenant files for our recently acquired properties so that I could create and update our software listings. I plowed through 2 of the boxes without much difficulty despite the fact that the previous management companies used 62 page leases. SIXTY-TWO PAGES.
I get around to the final property and every tenant folder consisted of PAST tenants...none current and not a single one on my tenant-to-scan list. At the bottom of this giant box? The biggest mess of mixed-up, loose papers I have ever seen. Here are the current tenant files...mixed together and completely out of order.
Prior company saw no use in filing the paperwork for tenants who were signing new leases 1-2 weeks before they handed over the property to us. Meanwhile, all of these tenants have been blowing up my phone demanding a copy of their lease be emailed to them A.S.A.P. or else.
When I explain I am in the process of scanning around 200 leases and uploading them, I hear, "So...I can get mine by lunchtime, right?"
DID YOU NOT HEAR THE WORDS THAT CAME OUT OF MY MOUTH?! And what is so wrong with the physical hard copy that the prior company handed you during your signing? Scan it and email it your damn self if it's that important to have in your inbox.
Friday had me dealing with three separate women, all calling on behalf of their daughters to get various apartment issues resolved. No one had contacted their building engineer as a first step.
When I told them to contact the building engineer, they got all pissy because "I want my daughter taken care of right now."
Okay, then call the building engineer who is likely in that building right now and not the administrative assistant at the main office 5 miles away who has zero responsibility to fix things at apartment buildings.
Also, I'm irked at the fact that these "serious" issues had gone unreported by the actual tenants (the daughters) for weeks. Obviously, mom, they aren't that pressing if the people who physically live there have not been inconvenienced enough to have it taken care of back in July.
Worse than these screaming, demanding mothers? Each of them called SIX times over the course of the business day, one of them called EIGHT times...every hour on the hour that a repair person didn't show up. Still never called the building engineers.
When we finally had time to call the engineers ourselves, we passed on the phone numbers to schedule times for maintenance. Then the mothers called AGAIN to say "none of these times work! My daughter is at work until 5! I don't want anyone going into her apartment when she isn't home!"
Then why are your panties three feet up your ass because no one has been there yet?!