There is a type of customer that people in my line of work are bound to hate. I've seen my co-workers handle them with far more grace than I do, and I again and again congratulate them (mentally) for their patience.
It's the type of customer who, on busy nights, will ask for a generic drink. Several of them, in fact. And only bother to state what they really specifically want for themselves. It might not sound like a massive bother, and it generally isn't. We get them a lot during day time, asking for two drinks in this fashion, not much more. That's fine. To clarify, I mean the type that goes "glass of your house red and a pint of X".
The problem arises when it's Friday/Saturday, the place is slammed, we're six or seven working non-stop, and the custy thinks it's okay to come in, rattle off six or seven drinks, and expect us to understand what they want. I get that sometimes saying "I'd like a glass of red" is acceptable, because they'll expect whatever the house serves. And I'm fine with that, you want what you want.
However, it would be nice if you told me what size serving you'd like, a single or double (for spirits), or what sub-type of drink (e.g. 'wine' isn't going to cut it, and in most cases neither is 'red' or 'white' because we carry, like, six varieties of each; neither is 'lager' or 'beer', because OMFG WE'RE IN A BAR THAT SERVES A MILLION VARIETIES).
When it's slammed, we just want to get your money and move on to the next order. We are a respectable, fairly classy establishment, and we like to entertain and help our customers out. But not when it's three-deep and you want a list the length of the Great Wall of China.
Most customers are fine, and do their best to be specific and exact. It's those that ask for completely non-specific orders, ignore me when I try to ask them what they want, and can't hear me over the sound of screaming excitedly at their drunk friends, that irritate me.
None of this usually happens to the degree that makes me want to rant about it, but last night - in fact, both weekend nights - this scenario had happened one too many times (i.e., about six customers in a row...) and I just had enough. The problem is not that I might well be quite anal about this, but that if I charge the customer for a particular drink, and my colleague then gives them something else for that same request, then there are going to be price differences, which will inevitably result in an asshole complaint.
And anyway, what kind of customer comes into a bar and just orders something generic? Don't you want to look at what we might have before you bother us with a bunch of stupid requests for things we don't have, WHICH YOU'D HAVE KNOWN IF YOU'D HAVE LOOKED AT THE FRICKIN' MENU AND ALL THE SIGNS UP?!
Also, an incident happened that really made me angry yesterday. I worked daytime, and as I hadn't had a big breakfast or lunch, I was getting very, very hungry. I was serving the second-to-last customer of my shift, and had closed the drawer before I handed back the change. I apologised profusely, and the customer was fine with it, and said to just bring over the change when I could next open the drawer. Which I did. Unfortunately, this customer was sitting with some friends, who thought it would be funny to tell me to keep this change for myself.
I did, as the customer was not sitting with those friends at the time. Luckily, my colleague passed me just before I signed out to say that the customer DID want the change back. I immediately went over there, and those so-called friends tried to motion me silently not to give it back, laughing and giggling. I politely gave back the change, the customer thanked me, and I walked off, ignoring the others who tried to call me back over.
I do understand that I did the wrong thing in the first place by not waiting for the customer and listening to the others who were sat there. I just think that it's not particularly fair to then tell me to keep the change, an incident that could very well have resulted in a reprimand from customer complaint. The things some people do because they think it's funny... Was I in the wrong here, or is it equal blame?