My poor coworker had the worst customer she's had in the ten years she's been a Hellmart slave, according to her. This coworker is an older lady who has a lot of sass and likes to try and cause some trouble at work, in good fun, but when it comes to customers, they seem to like her. This crusty, though, holy cow.
For the past few days, its been slightly busier than normal. I was one register in front of my coworker when this happens. I'm busy killing my line, when I hear somebody behind me getting increasingly loud. I figure its an impatient customer waiting for a CSM to come override something or price check or something, because she started yelling our CSM's name to get her to hurry. I started paying more attention when she started yelling at customers trying to get in line behind her to move it.
What got this woman's panties in a twist? She wrote a check for over $200, and the computer wanted her phone number. The number is only used in the event her check bounces so somebody can contact her to collect payment. The crusty absolutely refused to give a number, house or cell, because somebody would use her number to track her house down and rape her. She kept yelling this over and over.
The CSM is new (like, 3 weeks new), so she doesn't know everything she can and can't do yet, and this crusty is yelling at her to override it, which the CSM can't, so she calls up an AM. AM can't override it, and tells crusty that. Crusty finally relents, still yelling about getting raped because of this. She even accuses my coworker of plotting to use her number to come and rape her.
What gets me is, this apparently isn't the first time management has had to deal with this lady. Every time the crusty uses a check, and it asks for her phone number, this song-and-dance happens. Why does she think it would change between the last time she shopped and now? Really?