Though no longer employed, I did work at the Big M for most of my teenaged life. And boy, do I have some stories! From retarted old fuckers (or not-so-fuckers) to drunkies to the idiot teens, I've had them all. Ain't life grand? :D
Alright, so let's start this off with the first time my idiot boss has actually done something GOOD. He's an idiot, a homophobe, a sexist and a pig, but he left me alone because my mum knew him and could rip out his throat if she wanted. And as I got older, I wasn't afraid to let him know that he was an ass.
ANYWAY, moving on from that, cue story time. This took place in my second year of working at McShit and I was the OT in our DT. Among the crew downstairs was a Presenter (let's call her ShitFace, because all she does is drink but she's a legend, seriously) and IdiotBoss in office. We have two offices, a big one downstairs and a little one upstairs.
Also, another thing. The town this store is in has a high Aboriginal population. Not a bad thing, no, but among them are some of the biggest idiots of life. Yes, there are some really cool ones (like my 2am Regular who always calls me darlin' and thinks I'm sweet ^.^) but the majority of them are asses. Not being racist, just judgmental as all hell. If you treat me like an ass, no matter your race or sex, I will be just as bad back. What does this have to do with the story? Read on.
Me: "Hey, what can I get for you today?"
Customer: "Um, can I get two of dem Chicken dinner boxes but pay separately?"
Our store used to do separate orders whoever with the way our drive-through is situated by being multistory, the idea got canned by bosses. People complain but since our store is privately owned, the big bosses can do whatever they want. I can also tell that these customers are Aboriginal but hey, no hatin' here.
Me: "No, sorry, we cannot do separate orders as per our policy."
Customer: "Uh-uh, yes you can! We got it yesterday!"
Uh, no you didn't. I was on all-day yesterday (curse you school holidays!) and I didn't let anyone do separate orders. Everybody, even new kiddies, know not to do it. So shove that fake story up your ass.
Me: "I'm sorry, but there were no separate orders yesterday. Would you still like the two Chicken dinnerboxes?"
Customer: "Yes, but I'm paying with two cards at the window!"
Uh, no you're not.
Me: "We can't allow separate orders. Was that coke for all drinks?"
Normal conversation follows. Coke for drinks, sauce with nuggets. K, good. Car rolls around and I turn to open the window and take money. There is a full car, two older females in front, a kid in the back with a male, looks around twenty or so.
Customer: "Okay, I'm paying with dis card for one and this card for the other."
Me: "Sorry, we can't do split payment with two cards. I can do cash though?"
Customer: "No, I want to do them separately!"
Me: "I'm sorry, but I already told you that we can't do separate orders."
I have never seen someone's face go purple so fast. She's screaming at me so loud that spit is flying off her lips. ShitFace hears and radios for management while I attempt to calm the whole carload down. Hell, even the kid in the back is yelling at me!
I finally manage to convince them to pay for a dinnerbox and things seem calm. IdiotBoss asks me if everything's okay and I say it's fine. He stands watch near the storeroom while I hand out drinks and ShitFace gives them their only dinner box. Note, they only wanted one after that whole fiasco but they see it differently.
Customer: "Where's the other box!?"
ShitFace: "There's only one on the order here, sorry. Was there meant to be two?"
Customer: "Yeah, she fucked up my order and wouldn't let me pay!" *points at me*
ShitFace: "No, she didn't. I heard the whole thing. You have to pay for another if you want two."
Cue the "I am the customer and I get what I want, when I want" speech.
IdiotBoss appears and tells them to get in the Parking Bay while he sorts shit out. He's out there for a bit, talking but then he comes inside and heads into the office. As I take more orders, I hear my own voice coming out of the office as he listens to recording of me order taking. Apparently I had said they could do separate orders and my boss wanted to double check, just in case.
He comes out again and asks for a copy of their receipt, which I give him, even though I already gave them one. He heads back out again, and I can hear more screaming. Turns out he had given them a copy of the recipiet and told them not to come back until they learnt how to behave :D
Before that he had ALWAYS caved in and let customers drive away with their money back and free food. Never has he stuck up for us employees. I was so shocked and so was ShitFace. We had never seen him do that before. When we told the on-duty maager, even she was surprised and not much gets past her.
Anyway, that's all I got time for. I'll send in some more adventures soon!