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Posted by Ilia on Thursday, November 14, 2013 | Permalink
I'd be peeved if I had the bill brought pretty much as soon as I'd finished dessert. That to me just feels like they're trying to hurry me up.
Thursday, November 14, 2013 at 07:05 PM
#4 is totally off-base. Whenever someone I don't know pulls my name off of a credit card/computer file/caller ID/whatever and uses it I immediately tell them to stop, as we have not been introduced and it's not okay. Ever. It's a horrible and over-familiar piece of BS that American bosses seem to think "personalizes" the "experience", but mostly makes me want to punch someone's face in.
Thursday, November 14, 2013 at 07:47 PM
Why all the hate on "have a nice day"?
I also do not like the name thing, but that may be a combination of over-familiarization, and the fact that i don't really like my name.
Thursday, November 14, 2013 at 08:02 PM
Yeah, do not try and call me by my name after you get it off a card swipe. If I wanted you to address me by name I would have introduced myself from the start. We don't know each other and it's rude in my opinion to call me by my first name. Not to mention, I go by the shortened version which is not What's on the card. My last name is very Polish. Lots of consonants. Most people get it wrong, and having me correct you (which I will, it's by name for Pete's sake) is awkward for both of us. Just a generic sir, miss, madame etc. Works just fine.
SpookShow Baby |
Thursday, November 14, 2013 at 08:25 PM
Check time delivery dramatically varies. If you're waiting on a couple who are obviously disposed to linger, eg. staring at each other over the candle, versus a couple who keep incessantly checking their watch and mumbling about deadlines...
Making hard and fast rules like this might weed out slackers (or promote faster table turnover - managers prefer profit over happiness) but good staff learn to judge a table - Are they impatient, or going slow? Do they want the check now, or might they order something expensive afterwards to add to it? If you hand over the check now, there won't be any more orders.
I'm with BookBitch on using my name. NO. The hunky waiter says, "Good night, Simon" and "Wait... He knows your name? And uses it like that? Where do you know him from... Oh, the card slip. Uh-huh."
And I'm fine with 'Have a nice day'. Authentically, it's a perfectly cheerful way to part. Sarcastically, well, any parting greeting can be misused. I use 'Have fun', and yes, the sarcasm load varies...
Finally, the guest is the waitstaff's responsibility until the waitstaff goes off shift. It's nice when sometimes they'll come up and say, "Hi, I have to go, here's X who'll be taking care of you now" but it's not okay to keep a worker on long after they should have left just because those two old geezers in the #4 booth won't stop necking long enough to eat their goddamned food .
(Who, me? Oh, and my name's not Simon... ;-)
Thursday, November 14, 2013 at 08:31 PM
No, I think the name is the name of the waiter/waitress, it says "use your name" as opposed to "use their name." And it refers to the guest as "they" at the bottom of these rules.
So the waiter/waitress would use their name to invite them back, maybe indiviuals get repeat service here sometimes.
Thursday, November 14, 2013 at 08:34 PM
Oh, I took the "name" thing to mean the server's name, as in, "Hi, I'm Brett, and I'll be your server/ be helping you this evening," which I DO like, because then I can say, "Oh, Brett! Could we have the check?" instead of "Check, please!" or "Hey, um, _you_!" or in worst-case scenarios, I can flag down some other passing server/busboy and ask, "Could you please let Brett know we're ready for the check? Thanks."
Bored at the Bookstore |
Thursday, November 14, 2013 at 08:51 PM
The one that gets me is how you're supposed to know for certain someone's finished with dessert.
Thursday, November 14, 2013 at 10:53 PM
Yeah, I took that as the server's name as well. When the server says "Hi, I'm Warden Norton and I'll be your server today." I'll usually answer "hi Warden Norton, I'm Andy and this is my friend Red."
Andy Dufresne |
Thursday, November 14, 2013 at 11:17 PM
I don't mind them dropping the cheque off right after dessert as long as they've asked first if there is anything else we want.
Friday, November 15, 2013 at 08:25 AM
I want them to drop off the check soon after dessert, then let me decide how much longer I'm going to linger. Waiting for a check after I am obviously done eating annoys me.
Friday, November 15, 2013 at 10:26 AM
I'll also add that I use "Have a nice day." Although the only time I use those words exactly is when the customer has been an ass and I'm super pissed off at them, so I be super sweet. I normally use a variant such as "Have a great/good day." That to me sounds more genuine.
Friday, November 15, 2013 at 12:30 PM
I hated it when I waited tables and people would use my name every five seconds. It made me want to grab their fork and stab them in the face. Honestly, unless my server is wearing a name tag I usually forget their name five seconds after they leave the table.
As for the "Have a nice day" thing. I'll say day or evening depending on what time of day it is, I'm not going to say "Have a nice evening" at 12 noon. I just don't like saying "Good bye" when I'm working. It just feels... wrong somehow. Instead I usually say, "So long, have a good one."
NC Tony |
Friday, November 15, 2013 at 02:35 PM
Number 7 is registering a 9.0 on my Scatometer.
Friday, November 15, 2013 at 03:01 PM
Whoever wrote this should be wished a nice day every day by everyone they see. Of you get upset when someone wishes you well because they didn't do it your way you are instantly a terrible person.
Saturday, November 16, 2013 at 11:08 AM
I'm retail, not restaurant, but I still hate my name being used. Especially because it's often mispronounced.
I like the check delivered quickly (people know I have finished my dessert when...the plate is empty? I'm not leaving any) but that's because I'd rather be given it and can pay it and leave when I am ready, when sit there waiting for it.
I also happen to like 'have a nice day'.
Saturday, November 16, 2013 at 05:47 PM
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