We are posting Classic RHU today! Here is a great holiday horror story from Queer Geek who, like myself, also slaved away at The Big Fancy. Originally posted December 17th 2010:
Hey there RHU! Queer Geek back again with another delightful holiday story.
Now many of you may not realize this but good ol’ Queer Geek here not only solves custy problems at his job but moonlights as a free therapist as well. Just call me Dr. Pill because I’d rather swallow a bottle of Prozac than deal with any more crazy custys this Christmas!
What do I mean by that? Well let me explain.
Being a Big Fancy office slave, I help my store with menial tasks from answering idiotic custy questions like can I return used underwear to can I get an 80% discount on a defective item to researching lost custy shipments.
On this particular day, I got a call from a custy who I shall refer to as Drama Queen because she literally kept me on the phone for an entire hour trying to solve her problem.
“Thanks for calling the Big Fancy, this is Queer Geek.”
“Hello, my name is Drama Queen and I’m very upset," she told me, "Your employee did not ship me out my make-up order, my free gifts with purchase, and my free samples.”
Now let me mention here that I have sympathy for anyone who works in the cosmetics industry. Beauty Slave, if you’re reading this. I feel your pain. Ever since the make-up companies decided to do gifts with purchases and offering free samples to consumers if they bought some of their make-up products, custys have been trained to have a sense of an entitlement where they can get anything free from cosmetic samples to makeovers. Basically they are wasting the make-up person’s time and money by not really buying anything and asking for a handout. Drama Queen was no different but more on that in my story.
“I’m sorry about that,” I tell her. “Let me fix the problem. What is it you ordered and I’ll see about getting you your gifts with purchase and samples and ship them out to you ASAP.”
“I ordered the Such and Such make-up but I was specific about my samples and gifts with purchase,” she informs me. “I wanted the blah blah sample with the blah blah gift with purchase that does the blah blah blah. I don’t want the blah blah sample because I didn’t ask for the blah blah blah when I particularly ask for the blah blah blah…"
At this point my eyes roll to the back of my head from her demands. “Miss Drama Queen, we can replace the order you originally had and ship it out but some of those free requests and gifts you may no longer available so I can substitute it with something comparable.”
“I DON’T WANT THOSE GIFTS! I WANT THE SAMPLES I ASKED FOR! THAT IS WHAT YOUR EMPLOYEE PROMISED ME!” screeches Drama Queen. “I WANT THE BLAH BLAH BLAH BLAH BLAH…”
Appalled at how unreasonable she is being, I try to rationalize with her with trying to resolve her issue but she is not having it so I tell her on the phone that I’ll see what I can do but then the conversation turns bizarre.
“I’m sorry but I’m just really depressed,” she starts off. “I just lost both my parents passed away this month and my dog is sick and I’m struggling financially. Did I mention my parents had passed away and my dog is sick?”
Okay I can understand her displaced anger toward me but then she starts bawling on the phone and that is when the therapist gene in me kicks in and she has to tell me her whole life story.
“I have to work two jobs just to make ends meat,” she cries. “It is so difficult with the economy being the way it is. You know people are struggling right now. You know everyone needs a job so I can to work two jobs to support my family. That is why I’m going to apply part time at another retail store so I can pay for school and have Christmas dinner for my family. Then my parents passed away this month and now my dog sick. Did I mention that my parents passed away and my dog is sick?”
This conversation turns into an entire hour of her repeating herself and I’m trying desperately to end the call but like a leech she keeps sucking me back in to which I politely inform her.
“Okay Miss Drama Queen, I work on your issue and get this taken care off.”
“But I didn’t tell you about my son who is going play at his high school concert. He is a really good musician…”
Epilogue: I finally ship her replacement package and samples (which I had to hunt tothe ends of Earth to find for her) and leave her a message hoping I wouldn’t have to deal with her.
“QUEER GEEK!” she screeched on the phone, “DID YOU SHIP MY PACKAGE AND MY BLAH BLAH BLAH SAMPLES?”
“Yes I did,” I replied. “It’s arriving this week.”
“Good,” Drama Queen responds. “Did I tell you my parents passed away this month and my dog is sick right before Christmas too? Oh and that I’m struggling with money like everyone in the economy? Oh and my foot is starting to ache. I think it's gout? Do you think it is gout? It could be cancerous..."