The other day at work there was two cosmeticians working in my section because it is a weekend before Christmas. We thought it was going to be busy enough for us all to keep busy and make good sales. Wrong! We stood there for about 3 hours with no customers, but whatever; we still get paid. I hate Christmas time, I find it brings out the worst in people. Me and the other cosmetician are talking when all of a sudden a woman runs up with her kid. We will call her ScreamyMeMe because of what she does.
ScreamyMeMe: "Excuse me, may I use your phone? Mine doesn't have reception and I need to phone for our ride, we are being picked up."
Now before this would not have been a big deal and I would have let her use the phone. But a new company policy has been put in place that we are to keep our phone lines open for customer calls coming in and calls from other departments about price checks etc. We also recently had a gigantic theft of fragrances ranging in $5,000 worth of loss where the thieves actually used our phones to call for their get away ride before they loaded up a cart full, broke our door and ran out.
She seemed sweet enough, and a cute little kid all bundled up. I have had problems with my phone recently not allowing calls to connect in the entire mall that our store is located in.
Me: "Oh, my phone does that all the time, if you try to restart it it usu-". And miss bitch starts fucking huffing, grabs her kids hand and yanks it and picks up her bags and starts screaming at me and the other cosmetician, and we haven't even told her no.
ScreamyMeMe: "Well fuck you too! Merry Christmas you ass holes I hope you get hit by a car!" And proceeds to storm out pulling her poor child in toe closely behind her.
What. The. Fuck. What did I do that deserved that? She didn't even let me finish my sentence. I phoned my supervisor and told her what happened, and she just laughed, told me that she had done the same thing up front and to not worry because if any complaints come in she is ignoring them. We were following policy, and there is nothing that we can do.
I'd really like to hear about other peoples' stories where people completely cut you off before you have even answered them or told them yes or no. I wonder if this has happened to just me? What is wrong with people?