Reddit: "Delta customer service at LAX. One poor employee working while hundreds of people wait to rebook missed flights because of the understaffed nightmare at check-in. Literally everyone you see is in line."
Must have been hell for that woman behind the counter. But this is what happens when corporations try to cut hours on the front line. (or they aren't smart enough to have a good back up plan for people calling out sick) Do you think Delta management learned a lesson from this? Doubtful.