To dress the stage, we were having a supervisor's meeting at our site. This meant that the other site's supervisors were there along with the account manager, but to add an extra layer to this shit sundae, the manager from the client was there, so three levels of management.
I am out on patrol around noon, when I get a dispatch about an accident in the garage. I figure a fender bender and two drivers who need some hand-holding, nothing major. When I get there, I realze how very wrong I was. It was a minivan, two parked vehicles, and the wall. I could see the mountains of paperwork lining up before my eyes.
A woman and her about 13 year old daughter flag me down and let me know that they saw the whole thing. The driver of the minivan was driving kind of fast, and never even tried to make the corner and just plowed into the parked cars. The also told me that the lady right next to the van was a nurse. I go over there, and I see the driver, reaching around under her seat, but unable to reach very far because of the steering wheel being pushed in so far. Nothing dangerous, but enough to impede looking under the seat. The nurse told me we needed 911, and then whispered that we needed the police as well because what the lady was fishing around for was her bottle of booze. Talk about drinking and driving. I also noticed that there was a little girl in the back of the van. We coax the girl out so the nurse can check her and she finds nothing wrong with her. Then the witnesses become heroes when the lady and her daughter take charge of the little girl. The daughter especially bonds with the little girl and keeps her mind off of all the crap blowing around in the background.
At this time, the fire department and police start arriving, so I'm running around to meet them and guide them to the area. Then management shows up and my radio starts to crap out. I'm now running back and forth like a dog after a squirrel to be able to transmit to the control center and let them know what is going on so they can see if they can track down the owners of the smashed vehicles and direct any other arrivals, all while under the eye of all the other supervisors and the big bosses. Then things get surreal, since mommy blew a point oh shit on the brethalyzer, the cops were going to arrest her, so they had the firefighters, myself, and my bosses form a human wall while the witnesses kept the little girl busy so she didn't have to see her mommy frog walked to a cop car in handcuffs.
After that it was time to show the owners what happened to their nicely parked cars, and mountains of paperwork. The damn paperwork takes twice to three times as much time as what its actually reporting. Fortunatly, the witness and her daughter were able to take care of the little girl untill dad could take charge of her.
All I have to finish with is a thanks to the witness and her daughter. They made sure that a bad situation for a little girl did not get much, much worse. You are heroes, and somebody did notice.