As you may or may not know, Subway gives you the option of ordering something like a party platter or a giant sub for catering. This story takes place across a span of 24 hours, and is of one massive idiot who was TRYING to give us trouble.
Tuesday afternoon, this person comes in and asks us how many people our party platter feeds. I show him a brochure that explains everything about the party order process, and he still asks "What comes on this?", "What does this one come with?" etc. I should have immediately gotten the warnings.
But I ask him to fill out the sheet... and he only fills out a few things. However, he fills out his name, phone number, an email address. He checks next to the items he wants on the party platter... but he wants something on the side, and he checked "Pickles."
The next day, he comes to pick up the order. He takes one look at it, and says "What is this?" after rudely saying he wanted napkins, which my manager gives to him.
The manager tells him that is the pickles on the side. He says he wanted onions on the side - and he filled out the form to make a catering order himself, and he did not check the box that said he wanted onions! When my manager told him that they were not on the form that he himself had filled out, the customer said that the "other guy" (me) who took his order had forged his handwriting since he did not fill out any form. (Ignoring that we have cameras in the store that show him filling out the form.)
Now, my handwriting is like a drunk epileptic spider that fell in an inkpot and had a seizure on the page. This guy's handwriting is RADICALLY different than mine - also in part because he had written it in CURSIVE! My name is in print. Obviously my manager just doesn't buy it for a second that I had managed to forge this person's handwriting. Then he asks to speak to the manager, and when the manager tells him who she is, says "I want to speak to your manager," again.
He wants the ENTIRE PARTY PLATTER remade, and it is the middle o the lunch rush. My manager tells him that's not possible. He asks to speak to the manager again, and she tells him that the only number he can call is corporate, which is the 800 number on the napkins. He takes the napkins... AND THROWS THEM AT MY MANAGER'S FACE. She tells him there's nothing else he can do, and THROWS THE NAPKINS BACK. At this point, one of the customers watching this exchange go down gives her a small thumbs up.
All while this was going down, our toaster had broken, and someone had come into repair it... and this guy can't bring his own tools out, and kept asking people on the line to go out to his car that he had parked on the roof of a parking garage (not even telling us which car - just "My car") and get his tools. There is a line out the door right now, and my manager tells him "I am not paying them to be your assistants." He gets mad and leaves without doing a thing to fix our toaster. One of the people in line says "God, what assholes," about these people.
It's amazing none of us has been fired - because for once, corporate actually sided with US about everything! The District manager even said "That person [with the party platter] is an idiot," when she called.