We are located in a strip mall near a Panera, so we get a lot of "caf-fiend" entitled suburban Moms who like to toy with their cornered prey, the Retail Slave.
We really do try our best to serve people. 6 Footer Loudmouth Well-Off Suburban Mom's cat just had kittens, and she wanted a high quality food that all of her 8 cats could eat, instead of Kitten food for 4, Adult for 2, Hairball for 1, and Senior for 1. The manager talked to her at length, suggested several of our all-life-stages premium brands, and 6 Footer Loudmouth Well-Off Suburban Mom selected one of them. Yes, it's a pricey food, but it is high quality, and we and the manufacturers stand by them.
About a month later, she stormed into the store in a livid fury. Her family of cats would not eat the food. Not only that, but she accidentally left the bag outside, and "not even the f***ing raccoons would touch it." She said she was "tired of being sold shit" and that we didn't know what we were talking about. The cats ate Friskies! Friskies is a better food than anything we sell! The manager adopted an appeasing tone, took the bag back, talked to her a little bit more, and sent her home with a sample of another high quality food to try before she would buy.
She called back in a joyous mood, and said the new food was a big hit, and thanked us profusely for all our help. She came back, but we don't stock it in a bag over 12 lbs. "F***!" She was furious because she has so many cats and obviously needs a big bag! We offered to obtain it ASAP. It fell to me to call her to let her know it was in. I reached her voice mail. It played ambient music as she left instructions about leaving a message, and ended with her saying, "Have a good day. Namaste." Namaste is a Sanskrit word most Moms know from yoga class. It translates as "The divine light in me honors the divine light in you." I was a little taken aback that such a foul-mouthed, aggressive she-wolf used a spiritual greeting, when she is so hostile. I mentioned it to the manager, and she too was stunned, and replied, "She needs to do more yoga to work on her anger."
That was two months ago. As far as we knew, she was okay. She stormed into the store yesterday, and wanted something we do not carry. She was furious! Her temper was so hot it probably made her skim milk chai latte boil. But it is the only thing all of her cats eat!
"This is bulls***!"
The manager said she thought the second food had worked.
"Don't change the subject! You don't have what I want! All you do is sell me s*** not even the f***ing raccoons will eat!"
Then she pointed to a bag on the shelf and said, "S***! I can buy that for $10 less at PETCO/Petland/!" (Not true)
So she stormed out in a fury, outraged. I gave her my usual departing greeting, which is, "Enjoy the rest of your day." To her credit, she did not go nuclear, but thanked me and wished me the same.
It's okay to behave this way in public? She thinks she's a good, highly evolved person but treats well-meaning people this way? Are we such bad people that we deserve to be treated this way? Seriously?
--Polo-Necked Strip Mall Monkey