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Posted by Ilia on Friday, December 27, 2013 | Permalink
good target story;
today, on 4 hours of sleep i was asked to go in register.
i couple from NY came up, (they were talking about how SF had higher sales tax and had to show NY id for a bottle of wine) they bought over 200 dollars worth of items then asked "wait- how much was that food processor?"
It came up as 35.99
They said they saw it on the shelf for 19.99- or 16.99. I remembered what i heard before; cashiers can make a price change up to $20.
I frantically looked around for the manager who put me on register in the first place- i did not see him in the first 30 seconds so i made the call.
"will 19.99 be ok?"
They were happy. The man even asked for more info on Target's credit card (through not ready to get one just yet- considering what is all over the media.)
then as i was handing the man their receipt the manager appeared behind me. "was he getting a card?" was all the manager asked.
"no he wanted to think about it."
"oh well-- you can go back to cleaning now."
"thanks." I got the hell out of there as fast as i could. I am assuming that if i was to get in trouble it would have happened that day.
Friday, December 27, 2013 at 08:31 PM
I'd think if corporate tells you to do it, then odds are you won't get in trouble with them. If you did, then it sounds like they're trying to put you in a Catch-22 position.
Sales Agent Guy |
Friday, December 27, 2013 at 09:25 PM
In my opinion, that's one of the most humiliating and dehumanizing things for a clerk to go through. You try to uphold store policy (most often on returns) because it's story policy, what you're told to do, but then the crusty screams for a manager who will immediately give in to the crusty's whims right in front of you. It totally undermines any authority the clerk should have and rewards the crusty for bad behavior, guaranteeing that it'll happen again if not with that crusty then with any other who saw what happened.
Saturday, December 28, 2013 at 03:05 AM
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