*sigh* Wow... Mom and I have been very patient with bad retail slaves, even when we probably shouldn't be. But the other day, we were more than a little irked at a Burger Peasant's staff. Enough that we filled our the online feedback with some negative marks.
We'd been out and about for a few hours, so Mom and I swung by a Burger Peasant after turning in some of my old novels to a used book store. The entire kitchen managed to somehow look as though they were harried by a massive influx of custies.
There were a father and his daughter in one of the booths. The location does NOT have a drive-through. If they considered this a rush, I'd hate to see what a busload of hungry teenagers would do to this location.
We got in line behind one lady, who was already waiting to be acknowledged. Now this lady was in full view of the kitchen staff, and it was damn near impossible to miss being seen. People passed us by without even glancing in our direction.
One lady was moving back and forth from station to station; stopping, staring blankly, and then moving on, but not actually DOING anything.
After five minutes, the lady in front of us gave up and left. There went potential money walking out the door because she got sick of waiting. It was like she didn't even exist to these people.
Another five minutes, Mom and I got sick of waiting too and walked out of line and straight to a register. A crappy employee COULD potentially complain that we might not have looked like we were ready, but said crappy employee could also acknowledge our existence and have asked.
It took another full minute before the lady who had been doing jack and shit, finally walked to a different register, called us over and took our order -- medium fries and a medium soda. I barely got my change in my hand before she turned her back on us and walked away, without giving us a cup to fill and drink while we waited.
We again watched her wander blankly from spot to spot, still not doing a damn thing. Someone in the back poured fresh fries from the fry basket into the warmer. She stared, and then walked off to another spot. She was conveniently not wearing a nametag, or I would have reported her by name in my complaint. Fortunately since I had my receipt, this information was probably retrievable from the information I plugged into the online survey at the beginning.
Another employee finally told her to just go to break, probably sick of practically tripping over her. Then the employee proceeded to put salt on the new fries, scoop them into a fry envelope and put it in a bag. Why Miss Blank Stare didn't do this, I dunno.
As she handed me the bag she asked, "Did you guys get your cup?"
I don't have the heart to bitch out a hapless coworker who may not have even had the authority to Dinozzo Slap the idiot upside the head.
She gave a little nod, handed us a cup, asked if we wanted ketchup and sent us on our way.
Now we were perfectly fair on the feedback; we allowed that the place was clean, the food was fresh and tasted like good quality Burger Peasant food. The only negative marks we gave were for the customer service of the cashier. I even described how one custy gave up waiting and walked out the door.
I suppose we could have asked for a manager on the spot, but after a long day of walking, plus standing for nearly 15 minutes, we didn't want to stand anymore.
It is my fervent hope (delusion?) that someone in the franchiser went out and said "Hey... you guys need to step it up, since we lost points on customer feedback."
May all your coworkers do their damn jobs,