From: RHU Facebook
This lady came in last night flipping out because an item that is a holiday gift set was sold out. She had 2 months to get it. She was flipping out on me because a manager declined to hold the last one for her.
We aren't supposed to do holds on promo items. Plus with it being the last one we can't be sure she is actually going to show up and someone may actually buy it in-store if it was on the shelf.
She demanded I give her a name of a manager so she could write a nasty review on yelp. I refused to give her a name because all five of the managers worked yesterday and I'm not just giving her a name so she can be a bitch online.
So the CM comes out and handles her like a pro but gives her another managers name (the GM who denied any holds of anything yesterday). Smh maybe she shouldn't have waited until the last minute.