I AM A CASHIER AND HERE ARE SOME THINGS YOU, AS A CUSTOMER, SHOULD KNOW:
Say hello when a cashier speaks to you. The way you treat a cashier is indicative of the kind of person you are. If you treat us like we’re ‘less than,’ the odds are you treat your friends and family the same way. It tells us immediately what you’re about.
Cashiers are tight. We stick together (except for a few tattletales and brown-nosers, but we know who they are), and we have got your number. We know who are good and bad customers. Also, it’s uncanny how we know beforehand who will be using food stamps.
GET OFF YOUR CELL PHONE. You are doing a business transaction and, unless someone's calling you to tell you your house is on fire, it’s RUDE and makes you look like an idiot. It can wait.
If you are in the 20 items or less checkout, HAVE 20 items or less. Having separate orders does not make it okay to be in a speedy line. You still have over 20. Count it. Likewise, if you are the unlucky customer in line behind the person who has more than 20 items (and you have 20 or less), you may feel free to call them out. I cannot. I have an obligation to wait on whoever comes into my line. I can refuse no one. I could lose my job.
If I am standing at my register having a moment of a breather, don’t say to me, “I’ll give you something to do.” Or, worse, “You look like you’re bored.”
Leave your reusable bags at home, particularly if you don’t clean them. They are filthy. They should not contain your edible groceries. I have seen them covered in dog hair, cat hair, lint balls and trash at the bottom (including cigarette butts). They are full of germs. If you insist on using them because it’s “good for the environment,” then throw them in the washer and dryer before you come to the grocery store. That’s only ONE reason why we hate them. The second reason we hate reusable bags is: Cashiers are graded on speed. Cloth/reusable bags slow down our IPH (items per hour). The lower our IPH, the less valuable we are to our employer.
When asked whether your purchase will be “credit or debit?” don’t tell the cashier, “It doesn’t matter.” That’s YOUR decision, not ours. It’s a passive-aggressive way to get out of making your own decision. It gives someone else control over YOUR finances. And if you are going to do that, just give me everything that’s in your bank account (that’s about how much sense it makes).
If you are old, please use CASH ONLY if you just cannot negotiate the credit card machine, and you are too stubborn to let someone teach you a new trick.
When you hand cashier money, put it in her HAND. Do not throw it at her or throw it on the counter. You wouldn’t want your change and receipt thrown at you, would you? Don’t pay for your merchandise with change unless it’s under a dollar.
We don’t have time to stand there and count out your quarters, dimes, nickels and pennies. Neither do the people in line behind you. That’s a selfish move and does us no favors. Use the Coin Star or roll it and take it to the bank.
Last, but certainly not least, don’t complain to us about store policy. We can do nothing about it. That’s a management issue and needs to be brought to their attention.