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NC Tony

I've had a problem with people coming in to use coupons that hadn't STARTED yet. At Soul's we have the Soul's Cash promotion, basically for every $50 you spend (before taxes and after discounts) you get $10 in Soul's Cash which usually starts a few days (normally about a week) after it's given out. We tell people this when they earn it. For example: "You've earned $10 in Soul's Cash and it's good from the sixth through the 13th." Yet we'll have people coming in on the 3rd, 4th or 5th wanting to use their Soul's Cash, but the register will not accept it, because it's BEFORE the redemption date. Luckily most people realize their mistake.


Guess which of the two has worked any form of customer service?

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