CosmeticCanuck here again to bitch and complain about one day in particular that started off as shit. 8 and a half hours of fucking hell. I have a few people I wanted to just punch in the throat today for different reasons, let me explain why.
Our store is connected to an indoor mall so we have our own entrance for after the mall closes, but while the mall is open our back 'mall door' is open. It closes with a pull across metal and glass gate, most people have seen these before. So silly me thinking it would be an easy day.
Our mall entrance also has a till that is usually manned by another retail slave, but she had to run home because of family issues, no biggy, but that meant that I got stuck to close the gate. I had heard horror stories of closing the gate. So I close it in peoples faces which was super satisfying as it was after the mall closed, and most of the stores inside were completely closed. Keep in mind that these gates have a 'fire exit' door. Once it is opened it will sound the fire department because it is to be opened in EMERGENCY ONLY!
I'm standing there helping a customer, and I hear the door start to shake and rattle, its pretty loud so I look over. There is this fantastic fucking ass hat standing there and pulling as hard as he can on this gate so I start to yell at him.
Me: "That is not open! You can't go out that way, the mall is closed!"
He completely ignores me and starts pulling even harder and BREAKS THE FUCKING DOOR! WHAT THE FUCKING FUCK YOU STUPID IDIOT DO THE RULES JUST NOT APPLY TO YOU?
Me: "What the fuck are you doing!"
He then turns to me and waves with a big grin on his face and walks away through the mall. Guess who gets stuck on trying to fix the fucking door? Yup you guessed right. Me.
I wanted to leave and chase him down and beat the shit out of him I was so angry. The door luckily wasn't completely broken, but we had to phone the fire rescue and let them know someone jimmied the door open, and it was a false alarm. I hope people realize if they do that they can be charged with destruction of private property and vandalism if someone chases them down. Fuckers.
Another bit is my pet peeves that seemed to all pile up today. When something doesn't scan. OH how many times have we heard 'it must be free then!' Nope no way in fucking hell is this free. Some old guy comes up with a 138$ bottle of perfume, and I try to scan it and it doesn't scan right away. We'll call him SarcasticAss.
SarcasticAss: "Oh it must be free than hahaha!" and he literally tries to just TAKE the bottle. I snatched my hand back out and retorted back.
Me: "Actually no sir that means I get to charge whatever I want for it"
I had a cold stone serious face. Then he looks a little less amused.
SarcasticAss: "Well I should get a 50% discount because it didn't scan and now your wasting my time and I'm parked in a wheelchair spot."
This REALLY bothers me, not because he felt self entitled but because he told me he parked in a wheelchair spot. He didn't have any visible disabilities, but I'm betting there was a mental one with how retarded he was acting. So I walked over to the window because all the spots are visible from my window and pointed what I thought was his vehicle.
Me: "That one sir?" He glances up and nods and makes a comment.
SarcasticAss: "Yeah now hurry the hell up and give me my wife's perfume at 50% off because you're stupid."
I can see the parking enforcement officer walking up to his vehicle looking at his plate and for a placard that must be hung on the review mirror if you are disabled. I slowly walk back to till and type in the UPC about as slowly as I possibly can to give the officer enough time to ticket him, apologize that I cannot give him a discount off because it didn't scan and let him go out on his way. I heard him screaming bloody blue murder as he found his 250$ ticket on his windshield through the walls. Hehe.
A lady comes up and wants a perfume or cologne between 15-20$. No problem, we have a wall of cheaper perfumes and colognes that are smaller; 10-50mL bottles. I take her to the wall and explain which are the men's and which are women's, hand her some blotter papers for her to test the fragrances on and also explain that some of the testers are LARGER than the bottle you will be buying. And that the tester is not available for sale. I start to walk away, and about 2 minutes later she walks up to my till with a tester in her hand....Jesus Christ. Lets call her Clueless because she literally just was. I walk over.
Me: "Okay you realize this is the tester, not the actual size? Is this the one you want? I can grab the actual box for sale that is on sale for 19.99$ for you." She literally glares at me.
Clueless: "No this is the one I want, I want this size I will buy this one".
I try to keep my composure.
Me: "I'm sorry. I can't sell that to you, as I explained the bottle that is on sale for 19.99 is a smaller bottle than the tester, the larger bottle would cost you much more and would not be on sale."
So she snorts at me and walks over and puts the tester back.
Clueless: "Well I want the large bottle I don't care how much it is, just get me the large bottle that has been un opened and sell it to me." Fine the customer is always right. I turn around grab the 100$ bottle (which is the big size) off my more expensive wall and ring it through.
Me: " 110.00$ is your total with taxes in."
And she flips saying it should be 19.99 like the small bottle....gee didn't I just explain it won't be the same price? And you told me you didn't care and wanted it anyways. She starts to yell at me screaming I'm stupid and calling me a bitch, and I let her finish.
Me: " Okay ma'am if that's how you feel, I will be refusing you service today; please leave."
She storms off screaming and complains to my supervisor. My supervisor defends me and tells her to leave and not come back.
Some days I hate my job, but the people I work with aren't all that bad.