I'm sorry, I really need to bitch about this for a second.
I've closed for the past 4 weekends and every single weekend, I'm stuck there late because asshole customers keep fucking around in the store.
At about 10 minutes to closing, we start playing the "Get the fuck out announcement." Then right at closing, whichever manager is there will get on the PA and say "Our store is now closed, please take your purchases to the front cash." But nobody fucking listens. Ever.
Two weekends ago, we closed at 6PM, and I was there until about 7:15 because this couple wandered in at 5:55PM and kept wandering even after my manager said, "We're closed!"
Then tonight, it's 5:57 and I see someone walk in the doors, so I politely mention "Hi, we're closing in three minutes, and the doors will be locked."
To which the woman snaps "You won't close while I'm here. I have stuff to get."
YOU HAD ALL FUCKING DAY, YOU FUCKING WHORE.
The good manager was there tonight, and when he came up to lock the doors, I told him about the woman, who was now standing at the jewelry counter, waiting to be served, BUT OBVIOUSLY NOBODY WAS THERE.
He went over and said, "Excuse me? We're closing now, you'll have to leave."
She snapped at him as well, saying that she wanted to get a necklace that was in the case, which is locked by security at about ten minutes to closing.
After bitchtits left, my manager told me that there was still a couple back at Major Appliances, but he was pretty sure they were just signing some paperwork.
OH NO. They came up about FIFTEEN minutes later with a CARTLOAD of SHIT. My manager starts bagging the stuff for me so we can get the fuck out, when the woman asks, "Yeah, and can you page someone to help us back at the baby furniture? We might want to pick out a crib."
My manager told her that everyone else was done at 6 because we're CLOSED so no, there was nobody to help them. They got all bitchy and said, "No wonder Sears is going downhill, with customer service like this!"
OH. I'M SORRY THAT EVERYONE ELSE HAS A LIFE. NEXT TIME WE'LL BE SURE TO PUT EVERYONE ON OVER TIME JUST IN CASE YOU NEED SOMETHING WHEN WE ARE FUCKING CLOSED!
Honestly? Am I the only person who checks the store hours before I walk into a store?